Lanai [St. Thomas] | HOST/HOSTESS

2 weeks ago

, United States Ballast Hospitality Full time
Job DescriptionJob DescriptionSalary: Based on Experience

LANAI [ST. THOMAS] | HOST

 

NO LATE NIGHTS

TIP POOL ENVIRONMENT

OUR EXCITING WORK ENVIRONMENT

Lanai [St. Thomas] is located on the south shore of St. Thomas in beautiful Frenchman’s Bay. Originally opened in 2016 along the shore of Limetree Beach within Limetree Beach Resort, Lanai offers a one of kind location and quintessential Caribbean beachfront dining experience. Lanai offers innovative and refined seafood-forward island fare, and a lively bar program featuring Caribbean-inspired cocktails.  

 

THE OPPORTUNITY

The ideal candidate is a practiced problem solver, maintains a calm demeanor under pressure, persists to get the job done, and enjoys working alongside a large team to improve performance and increase retention. As the first (and last) point of contact, Lanai hosts are friendly and warm, yet professional and confident. We are looking for well-presented, engaging individuals who will be excited to provide knowledgeable, approachable, efficient, energetic, and thoughtful service while upholding Ballast Hospitality standards and values.

 

RESPONSIBILITIES

  • Greet all guests entering the restaurant and thank all guests leaving the restaurant.
  • Manage reservation system.
  • Ensure reservations are prioritized and seated in a timely manner.
  • Strive to accommodate walk-in guests whenever possible.
  • Clearly and politely communicate with guests when delays and/or waits occur.
  • Maintain an organized floor by quickly and efficiently seating guests according to company standards.
  • Understand and operate the reservation/seating system.
  • Maintain professional and warm guest communications - inside the restaurant or via phone/email.
  • Recognize key people in the industry, VIP guests and contacts related to the company and follow company protocol related to their visit.
  • Communicate respectfully and clearly with the service team and management.
  • Support team members in the completion of their duties to ensure the satisfaction of all guests before, during, and after service.
  • Engage management for any guest issue or complaint.
  • Maintain cleanliness and organization at the host stand and front door area.
  • Additional service and/or operational tasks as determined by the manager.
  • Adhere to grooming and dress code standards.
  • Assist teammates to anticipate all other FOH needs.
  • Be knowledgeable of the restaurant and its history.

 

QUALIFICATIONS

  • Minimum 1 year of host and/or restaurant experience (preferred)
  • Excellent communication and interpersonal skills
  • Must possess an exceptional work ethic, a strong sense of hospitality, and a collaborative attitude.
  • Ability to work in an organized and professional manner.
  • Able to work in a standing/walking position for long periods of time.
  • Ability to demonstrate quick thinking and adaptability in a constantly changing environment.
  • Receptive to constructive criticism and performance feedback.

 

WHO WE ARE

We believe in living our values, some of which are:

  • Without integrity, all else fails.
  • We believe in the ongoing training and development of our staff, and see it as a worthy investment in the future of the company.
  • Without creativity, there is no innovation.
  • We believe that only a happy and professional staff can give the level of personal service we demand.
  • We believe in providing legendary service – the unique and powerful sort of personal care and attention that our guests tell stories about.
  • We expect to work hard, exude professionalism, and have fun in the workplace - simultaneously.

 

COMPENSATION AND BENEFITS

We offer competitive pay. We encourage our employees to grow and learn and offer many opportunities for personal and career development.

 

EQUAL OPPORTUNITY EMPLOYER

Lanai [St. Thomas] is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.

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