Reservations assistant/ Host

2 months ago

Andrews, United States Kamro Ltd Full time
Job DescriptionJob Description

Job Title: Reservations Assistant/Host

Salary: £28,800 per annum

Location: St Andrews, Scotland

Are you passionate about hospitality and providing exceptional guest experiences? Do you thrive in a dynamic, customer-focused environment? If so, we have the perfect opportunity for you Our client, a renowned luxury hotel in the heart of St Andrews, is seeking a dedicated Reservations Assistant/Host to join their team. Discover why this role could be your next career move.

About the Role

As a Reservations Assistant/Host, you will be the first point of contact for guests, ensuring a warm welcome and seamless experience from reservation to check-out. Your role will involve managing reservations, assisting guests with their inquiries, and providing personalised service to enhance their stay. You will work closely with the front-of-house team to maintain the highest standards of hospitality and guest satisfaction.

About the Client

Our client is a prestigious hotel nestled in the tranquil countryside of St Andrews, known for its rich history, stunning gardens, and luxurious accommodations. The hotel offers a serene retreat with a blend of modern amenities and classic charm, making it a preferred destination for weddings, special events, and peaceful getaways. The hotel prides itself on its commitment to sustainability and exceptional guest service.

Working Hours

  • 5-day working week

  • 40 hours per week

  • Shift work, including weekends and Bank holidays

Key Duties

  • Manage guest reservations efficiently using the hotel's booking system

  • Respond to guest inquiries via phone, email, and in-person

  • Provide detailed information about the hotel's services, facilities, and local attractions

  • Assist with check-in and check-out processes

  • Handle guest complaints and resolve issues promptly and professionally

  • Collaborate with other departments to ensure guest satisfaction

Key Requirements

  • Previous experience in a customer service or hospitality role

  • Excellent communication and interpersonal skills

  • Strong organisational skills and attention to detail

  • Ability to work in a fast-paced environment and handle multiple tasks

  • Proficiency in using reservation systems and Microsoft Office Suite

  • A friendly, approachable demeanor with a passion for delivering outstanding service


Benefits

  • Tips added to the end of the monthly wage

  • Private medical insurance

  • Food on shift

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