Quality Improvement Manager

2 weeks ago

Utica, United States ICAN Inc Full time
Job DescriptionJob Description

The Quality Improvement Manager is responsible for ensuring all services meet or exceed standards established by stakeholders and oversight agencies and identifies any trends that would prevent the agency from providing the best possible outcomes for all clients and families. Provides daily oversight of the department and staff. The Manager adheres to and promotes the philosophy and mission of the company by performing the following duties.

Duties & Responsibilities:

  • Responsible for the direct supervision and oversight of the Quality Improvement staff. Provides supervision, support and guidance to department staff.
  • Interprets and implements quality improvement standards as outlined in program and agency policies and procedures. Helps implement program quality improvement and corrective action plans as necessary.
  • Develop department procedures and continuously evaluate adequacy of quality improvement standards for programs and agency.
  • Responsible for development and implementation of program Key Performance Indicators in coordination with Director of Quality Improvement.
  • Supports the Quality Improvement Specialists with programmatic team meetings, audits, and identifying programmatic and agency trends.
  • Develops and implements education and resources for staff and providers in response to identified trends.
  • Coordinates with the finance department to audit and correct overlap billing.
  • Attends team meetings and training workshops as directed.
  • Addresses, coordinates, and resolves consumer complaints, in coordination with Compliance Department as necessary.
  • Maintains and collates data as it relates to client satisfaction surveys across all programs.
  • Maintains reports and data dashboards to reflect program(s) census, trends and errors across content type. Provides support to team, agency staff and providers for cloud-based services such as AWARDS and Insights.
  • Collaborates with the interagency team to document, investigate, and report incidents to oversight agencies.
  • Participates in quality management program for documentation and investigation of serious reportable incidents.
  • Participates and represents agency in internal and community committees as designated by supervisor.
  • Additional duties may be assigned on an as needed basis.

Education/Experience:

  • Bachelor's degree (B. A.) from four-year college or university in human services or related field; and a minimum of three years’ experience in the human services field.
  • Must possess relevant experience in an OMH, OCFS, TBI/NHTD and/or non-for profit agency capacity.
  • Minimum supervisory experience of 1-2 years is preferred.


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