Workplace Experience Specialist II

2 weeks ago


Madison, United States TekWissen LLC Full time
Job DescriptionJob DescriptionOverview: Tekwissen Group, is a workforce management provider throughout the USA and many other countries in the world. The below client is the champion of great services, connecting more than 100,000 brands with customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers.
Job Title: Workplace Experience Specialist II Location: Madison, WI, 53703 Duration: 4 Months Job Type: Contract Work Type: Onsite Job Description: Duties:
  • Maintains awareness of the workspace and submits janitorial and maintenance work orders as needed, communicating with appropriate partners to address issues.
  • Responds to customer requests and complaints promptly with accurate and thorough information according to the specific request.
  • Record and reconcile expenses and maintain records of vendor proof of insurance and contractual documentation in place.
  • Assist the Food & Beverage program, including placing and stocking orders as necessary
  • Coordinate all in-office events for employees and provide building tours for new employees
  • Ability to understand and carry out general instructions in standard situations and to solve problems in standard situations, requires basic analytical skills
Skills:
  • Experience with Google Suite, Slack, Envoy (or similar visitor management software)
  • Experience executing in-office events
  • Mac literacy
  • DOCUMENTATION
  • MAINTENANCE
  • FOOD AND BEVERAGE OPERATIONS
  • CUSTOMER SERVICE ORIENTED
  • MAC
Education
  • Minimum of 3 years experience in a fast-paced administrative role
  • Ability to consistently deliver a high level of customer service
  • Strong communication skills across employees at all levels within the organization
  • Demonstrated ability to handle multiple tasks with little or no supervision
  • Advanced problem solving skills
  • Ability to triage and create sensible prioritization in order to continue to be effective
  • Positive attitude; grace under pressure
  • Accurate, organized, punctual and accountable
  • Strong computer skills including experience with Google Suite
TekWissen Group is an equal opportunity employer supporting workforce diversity.

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