Assistant Manager

2 months ago

Elkhorn, United States Swimtastic Omaha SW Full time
Job DescriptionJob DescriptionIF YOURE PASSIONATE ABOUT KIDS OR THE SPORT OF SWIMMING, YOURE AT THE RIGHT PLACE.

At Swimtastic, we believe swimming is a life skill. Therefore, we approach each one of our swim lessons with great skill, passion and individual attention. Our curriculum has been developed by a team of world-class swimmers with over 30 years of teaching experience. We have the most up-to-date swimming technique to teach students how to swim the correct way right from the beginning In addition to teaching water safety to every swimmer, our goal is to teach confidence in the water that will translate to a life filled with adventure and joy in and around water

We are actively recruiting an Assistant Manager who will help us uphold the best customer experience anywhere in Nebraska. This position is a full-time professional management position for an individual with skills based in business operations, customer service, and employee management in a fast-paced environment. The Assistant Manager is an integral member of our management team and is directly responsible for all aspects of our product quality and customer service. If you are awesome, then this position will provide an excellent opportunity for career experience and growth. Our business will be invested in helping you be the best you can be in and out of the water

Check out more about this important role and the value it will bring to you and your career:

Responsibilities:
  • Provide vision, leadership, and direction to all within the business.
  • Foster, grow, and ensure an authentic focus on both the "What" and the "Why" we do what we do at Swimtastic Omaha.
  • Manage top line growth strategies for: customer loyalty via customer retention strategies and staff deployment, high rates of customer engagement and conversion.
  • Contribute, improve, and share accountability for relevant print collateral, website, and social media content for prospect consideration on the customer journey.
  • Support business awareness building efforts via marketing events and available resources and metrics
  • Develop/ensure a clear understanding of swim lesson quality standards and the profile of a high performing instructor.
  • Recruiting, staffing, and training team members for highly satisfying swimmer and customer experiences.
  • Effectively communicating benchmark productivity goals, objectives, and role expectations to the workforce along with regular evaluations; coaching, counseling, and disciplining employees as well as developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
  • Responding to family/student registrations and service inquiries in a manner that supports the vision and mission of the business.
  • Development and deployment of effective programs/processes for class scheduling that balance delivery of high-quality lessons/experiences with control of manpower costs through consistently high instructor utilization.
  • Effectively utilize all available resources, tools, and metrics to assist in managing the business.
  • Through attention to detail in maintaining the accuracy, security, and integrity of all family/student records including personal, financial, and class information.
  • Develop, grow, and maintain necessary knowledge base to safely and effectively manage a commercial pool/aquatics operation.
  • Develop and manage the P&L to exceed objectives in the areas of revenue growth, margin, cost, and profitability.

Required knowledge, skills and abilities:
  • Exceptional customer service, communication, and organizational skills
  • Leadership skills and ability to motivate, supervise, and develop staff.
  • Strong communication skills, both interpersonal and on the telephone
  • Ability to work effectively in a team environment.
  • Schedule flexibility with ability to work when the business demands in a mix of weekdays and weekends.
  • Strong computer skills with experience using spreadsheets and word processing software.
  • A can-do attitude with the ability to work in a fast-paced, customer driven business.

Preferred knowledge skills and abilities:
  • Previous experience with aquatics management
  • Previous experience with swim instruction
  • Experience working with children and young families.
  • Knowledge of swimming pool maintenance & operation (Certified Pool Operator or Aquatics Facility Operator)
  • Bachelors degree or equivalent
  • Certifications: Current Red Cross Lifeguard or equivalent, WSI - Water Safety Instructor certification, CPR-PR/AED, First Aid for Adult, Child certification, and/or Lifeguard and Lifeguard Instructor certified

Compensation and Benefits:
  • There are few times in life where you find the opportunity to truly make a difference. At Swimtastic, we do it every day Not only are we teaching a life skill, but we are also instilling a sense of pride and confidence in kids every day. Come help us deliver a lifetime of adventure and joy in and around water
  • A company culture of trust, support, and opportunity that you wont find anywhere else.
  • Swimtastic pays at or above market wages, commensurate with experience and skills.
  • Quarterly performance driven bonuses tied to understandable and defined metrics.
  • Paid training.
  • Swimtastic Brands Curriculum Certification
  • Discounted Swim Lessons for immediate family of employees
  • Flexible hours and scheduling with a commitment to work life balance.
  • Paid personal time away.

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