Data Center Service Delivery Manager- Hybrid
2 weeks ago
WHO WE ARE:
EOS IT Solutions is a global technology and logistics company that provides collaboration and business IT support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
POSITION OVERVIEW:
The Service Delivery Manager will be actively involved in all aspects of network operations from client program planning, development, and evaluation, driving meetings globally, assigning action items and establishing timelines.
WHAT YOU'LL DO:
- Oversee the daily operation of our service to the client to ensure the delivery of an effective quality Network Operational service in adherence to EOS standards and our contractual requirements of SLAs, KPIs and other Critical Success Factors.
- Ensure professional, effective and timely collaboration with all local and regional client stakeholders to ensure engagement on all client requests, drive service satisfaction and execute on additional service scope whilst ensuring we are working within the agreement of the current scope of work
- Develops and analyses operational trends, forecasting and makes strategic data driven business decisions.
- Uses Ops Data and local EOS leadership insight to conduct and lead periodic service reviews with all stakeholders.
- Ensure proactive communication, performance management and ongoing development of employees to support achievement of EOS business objectives and culture.
- Engage in Service Improvement activities to monitor service efficiency to identify, recommend and manage agreed improvements for operational efficiency.
- Ensure the provision of mentoring and training to all staff members to support their development of service knowledge and professional development.
- Strong business acumen, with experience in financial and budgetary management to ensure service profitability.
- Monitoring and managing resource utilization and capacity to meet service level demand for current and future needs
- Lead and manage cross functional team to successfully recruit and onboard new team members to the service to ensure a positive impact on the service within 60-days of starting.
WHAT YOU'LL NEED TO SUCCEED:
- Experience managing a remote technical field team in a complex agile environment.
- Understanding of the principles of CSI, ITSM, Lean Six Sigma and 5S to support service delivery and development of strategy
- Analytical thinking and problem-solving capability to effectively manage service issues and change.
- Excellent client relationship management skills with the ability to convey complex issues in a simplified manner to the customer.
- Ability to understand technical knowledge of routers, switches, routing protocols and circuit troubleshooting.
- Experience with risk management, service improvement, operational optimization and leveraging automation to streamline repetitive manual workflows.
- Excellent communication and presentation skills with the ability to work in a global team environment.
- Ability to develop service intelligence to provide operational insights, identify potential issues and provide recommendations.
- Coordinate and lead all Service Review Meetings, QBR's, SLA and escalation management.
- Manage the customers' expectations to deliver an exceptional customer experience in line with agreed SLAs.
- Previous experience as an executive level leader in a similar environment.
- Excellent prioritization and organizational skills to manage multiple EOS and Client requests.
- Ability to work on own or as part of a team with self-motivation, sense of ownership and attention to the details.
- Strong ability to manage conflict, negotiate and influence others in support of service objectives.
- Proven track record in making sure that an efficient service delivered exceeds expected customer expectations.
-
Procurement Manager, Data Center Equipment
6 days ago
Ashburn, Virginia, United States Vantage Data Centers Full timeAbout Vantage Data CentersVantage Data Centers is a leading provider of data center services, committed to delivering high-quality, reliable, and sustainable solutions to its clients. As a workplace of inclusion, equity, respect, and acceptance, we celebrate diversity and foster a culture of collaboration and innovation.Procurement Department OverviewThe...
-
Ashburn, Virginia, United States Vantage Data Centers Full timeAbout Vantage Data CentersVantage Data Centers is a leading provider of data center services, committed to delivering high-quality, reliable, and sustainable solutions to its clients. As a workplace of inclusion, equity, respect, and acceptance, we celebrate diversity and foster a culture of collaboration and innovation.Procurement Department OverviewThe...
-
Data Center Facility Manager
2 weeks ago
Ashburn, United States Nesco Resource Full timeNesco Resource is seeking a Data Center Facilities Manager with a premier Data Center Integrator in Ashburn! This is a great opportunity to get your foot in the door with a national provider of wholesale data centers and colocation services and expand your data center network and experience. This position provides maintenance support and management for...
-
Data Center Facility Manager
3 months ago
Ashburn, United States NESCO Inc Full timeNesco Resource is seeking a Data Center Facilities Manager with a premier Data Center Integrator in Ashburn! This is a great opportunity to get your foot in the door with a national provider of wholesale data centers and colocation services and expand your data center network and experience. This position provides maintenance support and management for the...
-
Data Center Operations Manager
1 week ago
Ashburn, Virginia, United States Nesco Resource Full timeJob SummaryNesco Resource is seeking a highly skilled Data Center Operations Manager to join our team. As a key member of our facilities management team, you will be responsible for ensuring the smooth operation of our data center facilities.Key ResponsibilitiesMaintenance and Repair: Oversee the maintenance and repair of all mechanical, structural, and...
-
Data Center Network Administrator
2 days ago
Ashburn, Virginia, United States SAIC Full timeJob SummarySAIC is seeking a highly skilled Data Center Network Administrator to support the US Army Corps of Engineers on the Revolutionary IT Services (USACE RITS) project. The successful candidate will be responsible for operating, optimizing, and maintaining the infrastructure within the data center environment.Key ResponsibilitiesEnsure the...
-
Data Center Logistics Specialist
1 day ago
Ashburn, Virginia, United States Equinix Full timeAbout EquinixEquinix is a leading digital infrastructure company that operates over 250 data centers across the globe. We provide a trusted platform for digital leaders to bring together and interconnect foundational infrastructure at software speed.Our MissionWe enable organizations to access all the right places, partners, and possibilities to scale with...
-
Data Center Operations Manager
1 week ago
Ashburn, Virginia, United States Digital Realty Full timeSenior Infrastructure SpecialistWe are seeking a highly skilled Senior Infrastructure Specialist to join our team at Digital Realty. As a key member of our Operations team, you will play a critical role in ensuring the smooth operation of our mission-critical infrastructure facilities.About the RoleCollaborate with your peers to ensure 24/7 coverage, 365...
-
Data Center Logistics IV
2 weeks ago
Ashburn, United States Equinix Full timeWho are we?Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale...
-
Senior Manager, Procurement, Global
2 weeks ago
Ashburn, Virginia, United States Vantage Data Centers Full timeAbout Vantage Data CentersVantage Data Centers is a leading provider of data center services, committed to delivering high-quality solutions to its clients. Our company values diversity, equity, and inclusion, and we strive to create a workplace where everyone feels valued and respected.Procurement DepartmentThe Procurement team at Vantage Data Centers is...
-
Data Center Logistics IV
2 weeks ago
Ashburn, United States Equinix Full timeWho are we? Equinix is the world's digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with...
-
Data Center Technician
3 days ago
Ashburn, Virginia, United States No Limit Technology Full timeJob Title: Data Center TechnicianJob Summary:No Limit Technology is seeking a skilled Data Center Technician to provide essential support for our data center operations. This contract role involves both onsite and remote responsibilities including equipment maintenance, cable management, and system monitoring.Key Responsibilities:Equipment Maintenance:...
-
Data Center Logistics IV
2 weeks ago
Ashburn, United States Equinix Full timeWho are we? Equinix is the world’s digital infrastructure company®, operatingover 250 data centers across the globe.Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with...
-
Senior Manager, Procurement, Global
2 days ago
Ashburn, Virginia, United States Vantage Data Centers Full timeAbout Vantage Data CentersVantage Data Centers is a leading provider of data center services, committed to delivering high-quality, reliable, and secure infrastructure solutions to its clients. Our mission is to empower businesses to thrive in a rapidly evolving digital landscape.Job SummaryWe are seeking a highly skilled and experienced Senior Manager,...
-
Software Innovation Manager
2 months ago
Ashburn, United States QTS Data Centers Full timeData centers are experiencing once-in-a-generation demand growth, driven by cloud adoption and the AI revolution,” Jon Gray, President & COO of Blackstone.Who you are:Join our dynamic and growing Software Innovation team as a Software Innovation Manager, driving success with colocation offerings and Service Delivery Platform (SDP) offering portfolio.We are...
-
Data Center Project Manager
2 months ago
Ashburn, United States KC Installation, LLC Full timeJob DescriptionJob DescriptionDescription:Manage billing & collections.Forecast what is to be done on a weekly basis, when, and by whom. Analyze and forecast factors that affect results to maximum efficiency.Develop appropriate programs, strategies, and supervision.Share manpower, resources, and tools with all projects, departments, and branches as...
-
Data Center Operations Specialist
3 days ago
Ashburn, Virginia, United States DataBank Full timeAbout the RoleWe are seeking a highly skilled Data Center Operations Specialist to join our team at DataBank. As a Data Center Operations Specialist, you will be responsible for ensuring the smooth operation of our data centers and providing exceptional service to our customers.Key ResponsibilitiesDevelop and implement processes and procedures to ensure...
-
Project Manager
6 days ago
Ashburn, Virginia, United States Vertiv Full timeJob SummaryWe are seeking a highly skilled Project Manager to lead critical infrastructure and data center projects nationally for our thermal, power, battery, and monitoring products. The successful candidate will be responsible for establishing relationships and processes from pre-sales through equipment commissioning to ensure a smooth repeatable process...
-
Data Center Technician
1 month ago
Ashburn, United States Nava Software Solutions LLC Full timeJob DescriptionJob DescriptionNAVA Software solutions is looking for a Data Center TechnicianDetails:Data Center TechnicianLocation : Ashburn, VADuration: 12 Months Contract Job Title: ISD Technician (Data Center Management)Basic PurposeProvide onsite technical support for Navy Federal's data center and equipment to ensure continuous availability....
-
Data Center Logistics IV
2 weeks ago
Ashburn, United States Equinix Full timeWho are we?Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale...
