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Customer Service Representative

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Allendale, United States Josh Harris - State Farm Agency Intern Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k) matching
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Parental leave
  • Training & development

INTERN AGENCY DESCRIPTION:
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents are independent contractors that market State Farm Insurance and financial services products.

ROLE DESCRIPTION:
As an Customer Service Representative - State Farm Agent Team Member for Josh Harris - State Farm Agency Intern, you are vital to our daily business operations and customers success. You grow our office through meaningful client relations and act as a liaison between customer needs and State Farm departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:
  • Establish customer relationships and follow up with customers, as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Promote successful and long-lasting customer relations.
QUALIFICATIONS:
  • Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
  • Experiencing in managing client relationships preferred.
  • Interest in marketing products and services based on customer needs.
  • Excellent communication skills - written, verbal, and listening.
  • Dedicated to customer service.
  • Able to anticipate customer needs.
  • Able to effectively relate to a customer.