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Certified Medical Assistant
2 months ago
Summary of Primary Duties:
To provide clerical support in the Internal and Family Medicine Practice, adhere to all
policies and procedures of Evolve Life Centers, and meet the needs of patients in a
teamwork approach.
Primary Duties and Responsibilities:
• Represent ELC in a courteous and professional manner
• Greet guests and incoming calls in a polite, prompt, and helpful manner
• Take accurate messages which include all required information
• Process voicemails
• Be at your workstation on time and prepared to start the day
• Be flexible when asked to stay past your scheduled work time (as needed) to
accommodate the needs of patients
• Collect co-payments, deductibles, co-insurance, or other patient responsible
balances
• Email communication is utilized in this department for important messages
and updates. Staff members are expected to read emails frequently.
• Correctly process payments and receipts
• Schedule, coordinate and reschedule patient appointments as instructed by
providers.
• Screen calls and direct to appropriate staff member.
• Obtain accurate demographic and insurance information form patients to
ensure accurate billing and maximum reimbursement
• Obtain and process insurance referrals timely
• Provide prompt, efficient, and accurate patient service
• Meet or exceed patient, doctor, and staff expectations through a cooperative,
teamwork approach
• Be knowledgeable of and adhere to all HIPAA and OSHA guidelines.
• With instruction, perform other duties as required or assigned
Requirements:Minimum Qualifications:
• Active Certified Medical Assistant certification
• Strong skills in communicating effectively with co-workers, providers, and
patients
• Ability to conduct daily functions in an appropriate, professional, and
compassionate manner
• Ability to manage/prioritize multiple tasks in an efficient and timely manner
• Teamwork attitude
• Flexibility to respond to changing demands
• Ability to react calmly and competently in stressful situations
• Effectively utilize computer systems and programs that are necessary to
complete daily tasks
• Experience in outpatient internal medicine coding and billing strongly
preferred.