Business Office Manager/ Front Desk Supervisor

1 month ago


Atlanta, United States Cornerstone Performance Center LLC Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • Bonus based on performance
  • Employee discounts
  • Flexible schedule
  • Paid time off
  • Wellness resources

Benefits/Perks
  • Flexible Schedule
  • Great Work Environment
  • Competitive Compensation
  • Career Advancement Opportunities
Job Summary
We are seeking an experienced Business Office Manager/ Front Desk Supervisor to join our team As our Business Office Manager/Front Desk Supervisor, you will be managing a team of Front Desk Associates to ensure every guest receives exceptional service. As a supervisor you will be responsible for training new employees, creating a schedule, and handling basic disciplinary actions. The ideal candidate has a strong background in customer service and leadership and a positive attitude.

Responsibilities
  • Create and implement both short and long-term goals for the company and the front desk staff
  • Handle scheduling and time off requests for staff working the front desk
  • Set a service standard and lead by example, providing exceptional customer service to all guests
  • Manage training of new and existing staff members to ensure everyone understands the expectations set forth for them
  • Work closely with the rest of the team to provide the highest level of customer service
  • Coordinate with staff and the community to create partnerships and host events
General Accountabilities
  • Organizes, directs, and monitors daily activities of front and back office staff.
  • Ensures efficient, friendly, and professional patient scheduling, patient registration, check-in and check-out, telephone service, insurance verification and co-payment verification.
  • Observes front desk staff to ensure that established procedures are followed.
  • Establishes procedures, prepares and coordinates schedules, and expedites workflow.
  • Ensures all necessary reports and forms are completed daily.
  • Performs front and back office staff responsibilities as needed.
  • Ensures that the patient's needs are fulfilled and their office visit is as pleasurable as possible.
  • Assists front office staff with resolution of patient problems/complaints as needed.
  • Monitors and maintains front desk area.
  • Possesses and maintains thorough knowledge of clinic services, facilities, policies, rates and promotions.
  • Performs other related duties as assigned by management.

Supervisory Responsibilities
Oversee Front Desk Collectors who:
  • Check patients out: did they get all supplies, does anyone have special instructions, next appt confirmed with patient and entered in the computer correctly, is correct amount paid?
  • Schedule medical appointments
  • Collect money owed
  • Pass any patients with questions regarding their financial plan to the BusinessOffice
  • Send statements to patients with money owed from the past 90 days
  • Confirm next appointment
  • Complete day sheet for every payment made.
  • Enter fee slips at the time the patient checks out.
  • Write receipt for every payment made
  • File patient folders
  • File loose paperwork on a daily basis
  • Run the trial post during the lunch break
  • Double check the trial posting report at the lunch break
  • Run the posting report at the end of the day and make sure day sheet balanceswith receipts and posting report.
  • Post total collection on the graph daily

Oversee the Front Desk Staff Computer Task:
  • Pulling up Front Desk section of system
  • Getting into a specific patients calendar
  • Getting into the ledger for the day
  • Posting payments
  • Changing a patients calendar
  • Changing a patients address
  • Rescheduling an appointment
  • Rescheduling a new patient
  • Scheduling a new patient
  • Entering calendars

Qualifications
  • Previous experience managing a team desired
  • Previous customer service experience
  • Strong communication and interpersonal skills
  • Excellent customer service skills
  • Attention to detail



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