Front Office Supervisor

2 weeks ago


Atlanta, United States Hilton Atlanta Perimeter Full time
Job DescriptionJob Description

Join our team at the Hilton Atlanta Perimeter Center as a Front Office Supervisor Don't miss out on this amazing opportunity - apply today and take the first step towards a rewarding career with us.

Responsibilities:

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

  • Responsible for assisting the Assistant Front Office Manager in directing the operations of the front office on a daily basis. Responsible for supervising and working with the Front Office staff to ensure the highest quality of guest service.    
  • Ensures that all front office associates receive training adequate for the performance of the position. 
  • Provides feedback on a continual basis. 
  • Participated in the training, developing, and disciplining of all front office staff. 
  • Maintains records of absences and tardiness.
  • Performs all front office duties including check-in, check-out, reservations, etc. 
  • Maintains a high daily average rate (ADR). Answers inquiries pertaining to hotel policies and services. 
  • Ensures that all required reports are completed and submitted in a timely manner. 
  • Ensures guest satisfaction by responding to and resolving guest complaints. 
  • Is aware of direct competition.
  •  Fills in at the front desk and reservations when staffing needs and hotel needs dictate. 
  • Maintains regular contact with the Housekeeping Department to ensure proper room status. 
  • Fills in for the Assistant Front Office Manager in his/her absence. 
  • Must wear the required uniform. 
  • Must maintain a neat, clean, well-groomed appearance.
  • Ensures that staff is in adherence to uniform/grooming standards at all times. 
  • Ensures that all guests are served. 
  • Notifies the Front Office Manager of guest comments. 
  • Performs other duties as assigned by management. 

SUPERVISORY RESPONSIBILITIES:

  • Supervises a total of 10 to 20 employees in the front office department.
  • Responsible for the direction, coordination, and execution of this unit.  
  • Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. 
  • Responsibilities include training employees, planning, assigning, and directing work; rewarding and disciplining employees(under the discretion of the front office manager); addressing complaints, and resolving problems.       

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Associate's Degree (A.A.) or equivalent from a two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination and experience. In-depth knowledge of Front Office and Reservations System procedures.  ONQ experience preferred.
About Company

Next to the Highway 19/I-285 intersection, our stylish suites are at the heart of the Perimeter Center business district. We're less than a mile from Dunwoody Metro Station, linking to downtown Atlanta, and Perimeter Mall is 10 minutes away via free shuttle – covering a three-mile radius.



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