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( Contingent ) Customer Service Specialist
5 months ago
Brand & Vision:The TLC brand is built on the same principles from our basement beginnings. We work hard every day to make sure our customers feel healthier and more energized, our employees feel inspired, and our Life Changers feel supported and excited. Our brand’s foundation lies in our belief in each of our seven core values. While operating on these seven core values, and changing lives around the world, we are accomplishing our purpose: Providing products and a community that you’ll feel
Position Summary: The customer service representative is the face of the company when conducting business with our customers. Representatives are always to follow the TLC Core Values and maintain our defined guidelines. This front-line position is critical to maintaining a positive outlook of our company throughout the world.
Basic Function: To receive and process requests and complaints in an effective and timely manner, the company expects that every employee will be punctual in attendance. Employees are expected to follow our employee handbook page by page.
Position Duties and Responsibilities:
● Receive and complete inquiries via telephone, email, chat, or other communication channels approved by Total Life Changes.
● Apply knowledge regarding TLC policies and procedures, compensation plan, product information, and shipping information to each call.
● Process customer requests into our CRM system in an efficient prompt and courteous manner to provide quality service.
● Always maintaining a positive, empathetic, and professional attitude towards customers.
● Knowing our products inside and out so that you can answer any questions customers may have.
● Communicating and coordinating with colleagues as necessary.
● Providing feedback on the efficiency of the customer service process.
● Outbound calling to our customer is required during your daily duties.
● All other duties as assigned. Position Skills, Education and Experience required:
● Ability to stay calm when a call is escalated
● Experience working with customer support
● Basic computer skills are required including Microsoft Excel and Microsoft Word
● Basic math skills are required to understand commissions percentages and qualifications
● Documentation, oral and organizational skills
● Multi-tasking
● Ability to work under pressure
● Critical thinking, constructive criticism
AAP/EEO Statement: Total Life Changes provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Total Life Changes complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
