Current jobs related to Manager of Customer Success - Orlando - Stax

  • Customer Success Manager

    4 weeks ago

    Orlando, United States DeepWork Capital, LLC Full time

    Worth AI, a cutting-edge computer software company, is seeking a passionate and results-driven Customer Success Manager to join our team. As a Customer Success Manager at Worth AI, you will play a critical role in ensuring the success and satisfaction of our valued customers. We are committed to revolutionizing the way businesses make decisions using AI, and...

  • Customer Success Manager

    4 months ago

    Orlando, United States Lumen Resources Full time

    As the Customer Success Manager, you will play a crucial role in ensuring the success and satisfaction of our valued clients. You will work with a team of Customer Success Managers and collaborate closely with cross-functional teams to drive customer adoption, retention, and expansion. Your primary focus will be on building strong relationships with key...

  • Customer Success Manager

    1 week ago

    orlando, United States Lumen Resources Full time

    As the Customer Success Manager, you will play a crucial role in ensuring the success and satisfaction of our valued clients. You will work with a team of Customer Success Managers and collaborate closely with cross-functional teams to drive customer adoption, retention, and expansion. Your primary focus will be on building strong relationships with key...

  • Customer Success Manager

    1 week ago

    orlando, United States Lumen Resources Full time

    As the Customer Success Manager, you will play a crucial role in ensuring the success and satisfaction of our valued clients. You will work with a team of Customer Success Managers and collaborate closely with cross-functional teams to drive customer adoption, retention, and expansion. Your primary focus will be on building strong relationships with key...

  • Customer Success Manager

    3 weeks ago

    Orlando, United States Lumen Resources Full time

    As the Customer Success Manager, you will play a crucial role in ensuring the success and satisfaction of our valued clients. You will work with a team of Customer Success Managers and collaborate closely with cross-functional teams to drive customer adoption, retention, and expansion. Your primary focus will be on building strong relationships with key...

  • Customer Success Manager

    4 months ago

    Orlando, United States Lumen Resources Full time

    As the Customer Success Manager, you will play a crucial role in ensuring the success and satisfaction of our valued clients. You will work with a team of Customer Success Managers and collaborate closely with cross-functional teams to drive customer adoption, retention, and expansion. Your primary focus will be on building strong relationships with key...

  • Senior Customer Success Manager

    1 week ago

    Orlando, Florida, United States McGaw Full time

    Job Title: Senior Customer Success ManagerWe are seeking a highly skilled Senior Customer Success Manager to join our team at McGaw. This role requires experience in SaaS, working in a sales capacity in Customer Success, and marketing/analyst experience building, managing, and analyzing UTM data in Google Analytics or any other analytics tool.Key...

  • Senior Customer Success Manager

    2 weeks ago

    Orlando, Florida, United States McGaw Full time

    About the RoleWe are seeking a highly skilled Senior Customer Success Manager to join our team at McGaw. As a key member of our customer success team, you will be responsible for ensuring our customers achieve maximum value from our product, UTM.io.Key ResponsibilitiesConduct personalized outreach to new customers to set up training sessions and ensure a...

  • Customer Success Strategist

    1 week ago

    Orlando, Florida, United States Align Strategic Full time

    Customer Success StrategistAlign Strategic, a leader in lower-mid-market business growth products and solutions in North America, is seeking a Customer Success Strategist to join their distributed team. As a Customer Success Strategist, you will work closely with customers to understand their business needs and develop strategies to drive growth and adoption...

  • Customer Success Specialist

    4 weeks ago

    Orlando, Florida, United States NBCUniversal Full time

    Job Title: Customer Success SpecialistAt NBCUniversal, we're committed to creating a diverse and inclusive culture where our employees feel supported, embraced, and heard. As a Customer Success Specialist, you'll play a critical role in helping us achieve this goal by ensuring our customers receive exceptional service and support.Job SummaryWe're seeking a...

  • Customer Success Manager

    3 days ago

    Orlando, Florida, United States Lumen Resources Full time

    As a key member of our team at Lumen Resources, you will play a vital role in ensuring the success and satisfaction of our valued clients. Your primary focus will be on building strong relationships with key stakeholders, understanding their business goals, and guiding them to maximize the value of our SaaS platform.Responsibilities:Collaborate with Sales,...

  • Customer Success Representative

    2 weeks ago

    Orlando, United States Carrier Assure Inc. Full time

    SummaryWe are a fast-growing SaaS startup servicing the transportation industry in the United States. This is your chance to pivot your career into the tech world with an exciting, customer-focused role! Our team is energetic, collaborative, and driven to build lasting client relationships in a dynamic industry. We seek a passionate, self-motivated Customer...

  • Customer Success Representative

    2 weeks ago

    Orlando, United States Carrier Assure Inc. Full time

    SummaryWe are a fast-growing SaaS startup servicing the transportation industry in the United States. This is your chance to pivot your career into the tech world with an exciting, customer-focused role! Our team is energetic, collaborative, and driven to build lasting client relationships in a dynamic industry. We seek a passionate, self-motivated Customer...

  • Customer Success Manager

    4 weeks ago

    Orlando, United States Sailplan Full time

    SailPlan is a cutting-edge technology company that is dedicated to transforming the future of maritime industry. Founded in 2019, the company is on a mission to make shipping more sustainable by creating a data infrastructure as the leader in maritime decarbonization. We’re also the creator of the leading maritime analytics, efficiency, and sustainability...

  • Customer Success Strategist

    2 months ago

    Orlando, Florida, United States Align Strategic Full time

    Job DescriptionAlign Strategic, a leader in lower-mid-market business growth products and solutions in North America, is seeking a Customer Success Specialist to join our distributed team.Job Summary:We're looking for a highly motivated and goal-oriented individual to actively manage a group of customers on their journey from implementation onward and...

  • UTM.io Senior Customer Success Manager

    3 weeks ago

    Orlando, United States McGaw Full time

    This role is for UTM.io, and not at McGaw. This position is fully remote/WFH on a part-time hourly basis. UTM.io is a leading campaign data governance and link management solution. Thousands of marketers and data analysts use it to keep their marketing attribution and campaign analytics clean and organized. We take the horrendous process of maintaining a...

  • Customer Success Support Specialist

    4 weeks ago

    Orlando, Florida, United States Lumen Resources Full time

    Customer Success Support AnalystWe are seeking a skilled Customer Success Support Analyst to join our team at Lumen Resources. As a key member of our support team, you will be responsible for delivering exceptional customer experiences through various communication channels.Key Responsibilities:Provide timely and effective customer support across multiple...

  • Client Success Manager

    1 week ago

    Orlando, Florida, United States GoVilla Travel Full time

    Client Success & Relationship ManagementWe are seeking a highly skilled Client Success Manager to join our team at GoVilla Travel. As a key member of our client success team, you will be responsible for managing client relationships and ensuring long-term success.Develop and execute customized marketing plans to meet client goals and objectives.Proactively...

  • Client Success Manager

    4 days ago

    Orlando, Florida, United States GoVilla Travel Full time

    Client Success ManagerThis is a remote position with GoVilla Travel.Key Responsibilities:Manage client relationships and ensure long-term success through proactive communication and strategic planning.Develop and execute customized marketing plans to increase client visibility, engagement, and revenue.Monitor and report on campaign performance, providing...

  • Customer Success Consultant

    7 days ago

    Orlando, Florida, United States Frontline Performance Group Full time

    About the RoleThe Frontline Performance Group is seeking a highly skilled Customer Success Consultant to join our dynamic team. As a key member of our organization, you will be responsible for ensuring the successful activation and ongoing maintenance of our clients' programs.Key ResponsibilitiesLead and facilitate the customer activation process, ensuring a...

Manager of Customer Success

3 months ago

Orlando, United States Stax Full time
Job DescriptionJob DescriptionDescription:

*This role is in-office at our Ottawa, ON, Canada location*


As the Manager of Customer Success, you will lead the customer success team that is responsible for client retention, satisfaction and supporting growth with existing customers. You will strive to set and enforce the overall vision and strategic plan for the Customer Success team. You will work with customers directly as well as leading the team to ensure that our customers are getting the white glove treatment they deserve.



Key Responsibilities & Objectives


Be the player/coach for the Customer Success team, hiring and mentoring people to become a world class team. You will personally manage our largest customers within your own Book-of-Business.


Maintain and optimize the process(es) to proactively engage with customers providing periodic health checks to ensure they are happy with the product and to help them increase usage.

  • Optimize the customer journey (identify/define the vision of a red-carpet experience).
  • Define and oversee existing customer lifecycle processes/touch.
  • Finding opportunities for revenue generation through professional services, re-implementation and specialty SOWs

Drive true value for customers

  • Find ways for CSMs to understand our customers’ objectives and become a trusted advisor.
  • Determine how to define, drive, and demonstrate the value (ROI) delivered.
  • Maximize revenue opportunities by providing services to existing customers with a clear value proposition.
  • Plane, coordinate and lead trainings both in person and virtually.

Lead cross-functionally to drive customer success

  • Act as an advocate for the customer base within the business unit and broader Stax team.
  • Gather product enhancement feedback from customers and track as well as advocate for improvements to the product.
  • Monitor and manage bug escalations with help from the Support Team.
  • Help drive the company-wide definition of the ideal customer profile (ICP) as well as ideal workflows within the product.
  • Help foster the company-wide culture of Customer Success.
  • Partner on renewals with the Sales Team.

Identify and own key metrics for the CSMs

  • Create and maintain executive dashboards to evaluate the effectiveness and success of the customer success team.
  • Report on KPIs on a weekly and monthly cadence.
  • Oversee the customer churn process and mine churn data for insights.
  • Manage our customer feedback and guides software.


Requirements:
  • Bachelor’s degree or three to five years of equivalent experience required.
  • Minimum of two years managing a team.
  • Minimum of two years working in a customer facing role, customer success or account management.
  • Experience with enterprise software.



Preferred Qualifications

  • Demonstrated operational excellence in problem solving, process development and improvement, communication, delegation and planning.
  • Able to be flexible and agile in responding to evolving business priorities and dealing with ambiguity.
  • Able to collaborate across the organization and with external stakeholders.
  • Excellent communication skills, both written and verbal.
  • Ability to perform statistical analysis and draw conclusions from results.
  • Excellent time management skills with ability to multi-task.
  • Positive attitude and team player.

To Apply:


Please email your resume and cover letter to Merrick.Nichols@staxpayments.com answering one of the following questions:

  1. How would you explain the role of Customer Success within a business to your grandparent?
  2. What is one of your fondest work memories within the last five years?
  3. What qualities did your least favorite boss possess and conversely, can you tell me a bit about your favorite boss?

Please address your email to “The Stax Pack”.