Division Team Lead

1 month ago

Charleston, United States IFAS LLC Full time
Job DescriptionJob Description

Department Overview

The Bureau of the Comptroller and Global Financial Services (CGFS), Global Compensation provides compensation services to U.S. Foreign Service employees, Department of State Civil Service employees and Locally Employed (LE) staff. We provide both American and LE Staff payroll services for U.S. Agencies Overseas and Annuity services for Foreign Service Retirees. We are in Charleston, South Carolina and Bangkok, Thailand where we manage one of the most complex compensation environments in the world, providing compensation services in 180 countries and 140 currencies. Our services include time and attendance, payroll, annuity payments, customer support, withholding, benefits, record keeping and reporting for our employees working domestically and overseas at our Embassies and Missions. Our primary goal is to provide world-class compensation services to our customers.

Global Compensation requires a contractor to provide Division Team Lead support to the Systems Interface Division. This division handles highly complex and classified payroll projects to support the Department. The position provides support to the Director of Systems Interface, Brian Dixon, and reports to Assistant Program Manager, Sonya Willemse.

Minimum/General Requirements:

  • A four-year degree from an accredited college or university is preferred.
  • Two years of college + two years of experience relative to the specific position, or four years of experience relative to the specific position may be substituted for education.
  • Professional Financial Certifications may be considered in lieu of minimum experience requirements at the Contracting Officer Representatives (COR) discretion.
  • High levels of confidentiality, ethics and integrity is required.
  • Key Skills – Leadership, flexibility, time-management, detail-orientated, organized, excellent communicator via phone and email, excellent customer service, team player, analytical, positive attitude, good computer, research, and problem-solving skills.
  • Previous experience working with confidential/classified information is preferred.
  • Previous experience with large-scale system implementations, including testing experience, is preferred.

Functional Responsibility:

The Testing Team Division Team Lead’s primary responsibilities include, but are not limited to, the following:

  • Provides functional expertise with testing DOS Global Foreign Affairs Compensation System (GFACS).
  • Develops overarching goals for the team to align with the overall project plan.
  • Develops a testing project plan within the framework of the overall project plan, to include the following:
    1. Delivering “tester” training for team.
    2. Developing framework for testing reporting.
    3. Developing a training schedule for the team.
  • Creates and distributes reports on the testing processes and subsequent outcomes, collaborating with software development and business analyst teams for any necessary modifications or enhancements for the software to perform optimally.
  • Devises testing programs to perform functional usability tests for GFACS end-users.
  • Assists with creating test plans for system modifications, scripts, and database results, and examines a product's usability from an end-user perspective.
  • Monitors these test programs for software errors or issues from an end-user perspective.
  • Provides detailed documentation of testing results following project standards.
  • Provides recommendations to update Quality Work Instructions (QWIs) when necessary, based on testing results.
  • Participates in the editing and drafting of current or additional QWIs to support Systems Interface activities.
  • Writes or provides oversight authority concerning the development of training, training manuals, and procedures for compensation functions, financial systems software, and financial systems requirements.
  • Provides systems training to the staff to ensure successful implementation of new system and processes.
  • Involvement in recruiting, interviewing, and selection of future team members.
  • Assists Assistant Program Manager with developing structure of the team.
  • Creates an expectations document for the team.
  • Establishes and maintains recurring 1 on 1 coaching meetings with employees.
  • Submits systems access requests.
  • Conducts team introductions and trainings.
  • Ability to travel, represent the team, and deliver briefings as required for specific role.
  • Independently devises ways to improve processes and improve systems efficiency for processes and procedures.
  • Assists Assistant Project Manager with projects and other responsibilities.
  • Must be able to work on several tasks simultaneously and to work independently without any higher-level coordination or direction for day-to-day activities.

Software Systems Utilized:

Microsoft Office Suite (Excel, Word, Outlook), Global Foreign Affairs Compensation System (GFACS), GFS Knowledge Base (KB), GEMS (Government Employee Management System), DIS (Document Imaging System & various websites of government agencies (Employee Express, IRS, TSP, Office of Personnel Management) and other software systems required to complete the job.

Period of Performance:

The contractor is expected to work an 8-hour shift between the hours of 6:15 am - 6:00 pm (Core working hours are 9:00 am -3:00 pm). Work Schedule will be defined based on the work requirements of Global Compensation. The Contractor has a non-compensated, 45-minute lunch Monday through Friday (between the hours of 11:00 am – 2 pm), excluding federal holidays observed at the government site. Performance under this task order may require work more than the normal forty-hour work week to include weekends as the workload requires it. Work performed more than 40 hours may be scheduled or unscheduled work and must be authorized by your Program Manager and DoS Management.


Security Requirements:

All personnel provided under this task order must be able to either possess or obtain a government security clearance at “TOP SECRET/SCI” to be issued by Department of State, Diplomatic Security.


IFAS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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