On-Site Technical Services Manager

1 month ago

Thousand Oaks, United States York Telecom Corporation Full time
Job DescriptionJob Description

For over 35 years, Yorktel has been the video managed services partner around the world for some of the largest business and government agencies. With over 10,000 video systems under management worldwide – more than any other video communications service provider – Yorktel has the proven expertise and global reach to deliver enterprise-quality visual communications.

Yorktel is currently seeking an On-Site Technical Services Manager who will be responsible for managing the Client OMS (On-Site Managed Services) team. This includes all management administration of on-site staffing resources and coordinating with Global Program Director & Operations Manager (EMEA) regarding OMS Team initiatives. OMS Team is responsible for in room and remote resolution support liaising with the Yorktel VNOC and management to ensure smooth delivery of the Managed Video Conferencing Service for a dedicated client. The position will need to be engaged with customer and act as a liaison between customer and entire Yorktel service delivery team. Also responsible for measuring customer satisfaction, identifying areas of service improvement, and delivering solutions.


Roles & Responsibilities:


This position reports directly to the Operations Manager and indirectly to Global Program Manager. This position will manage Client OMS (On-Site Managed Services) team and own on-site service deliverables and governance of team. This position has a heavy focus on internal coordination among Service/Account leadership as well as customer stakeholders. This position will also work with the On-Site AV Maintenance Lead & Meeting Assist Lead to coordinate higher level troubleshooting or meeting support as required.

In addition, this position has a secondary need when other OMS resources are all allocated for standard tiers 1-3 troubleshooting of any non-functional AV equipment, assist in the set-up and support of high level multi room events, escalate any technical issues found in the rooms and conduct break fix accordingly, assist in the preventative maintenance checks, provide basic training of equipment to client personnel, service & RMA endpoints for maintenance issues and resolution.

  • Communicate with OMS Team on current issues and trends in Customer ServiceNow
  • Coordinate all Admin functions from Client Portal for OMS Team (LMS, ServiceNow Approvals, etc)
  • Interact & Governance with Service Leadership & Client Stakeholders
  • Own & Update Knowledge Base Articles for Service
  • Own root-cause analysis of P1 or P2 technical issues to assist with the resolution of trouble tickets.
  • Update and recommend processes and procedure changes as part of Service Leadership Team for Constant Service Improvement
  • Supervisory for OMS Team (Timesheet, expense, time off requests, etc)
  • Other duties as assigned.

Technical Job Responsibilities:

  • Working knowledge of videoconferencing standards
  • Ability to troubleshooting of AV Conferencing systems
  • Working experience with major videoconferencing equipment such as:
    • Teams, WebEx, Zoom etc
    • Codec’s Cisco, Poly
    • MCU and control systems from Cisco, Poly, Crestron

Leadership & Supervisory Responsibilities:

  • This position has direct leadership and supervisory responsibilities, and it will entail a high level of interoperability with the Yorktel management, VNOC, and peers, at times giving direction to them to assist in and resolve issues.

Skills & Abilities:

  • Solid knowledge of Audio/Visual and Video Conference technologies, infrastructure, and bridge operations to effectively serve end users.
  • Ability to resolve customer issues and will be expected to escalate any issues to leadership that may be potentially sensitive.
  • High levels of professionalism and integrity.
  • High ability to work with peers.
  • Exceptional written, verbal and interpersonal skills.
  • Strong business acumen and analytic competence.
  • Excellent problem solving skills.
  • Professional attitude and appearance at all times.

Additional & Physical Requirements:

  • Ability to lift and carry objects up to 50 lbs.
  • Frequent sitting, standing, and walking
  • Limited weekend and/or night work may be required
  • Must be able to pass suitability requirements
  • Must be willing to complete background checks and drug tests as required by current or future contracts
  • Domestic travel requiring multi-night stays within and at times outside the local work area
  • Valid U.S. driver’s license

Join us and you will enjoy an excellent salary and benefits package, including 401k and Flex 125 plans.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, genetic information and testing, family and medical leave, sexual orientation and gender identity or expression, protected veteran status, or any other characteristics protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.

  • Technical Product Customer Service/Customer Help Desk

    3 days ago

    Thousand Oaks, United States Barrington Staffing Services Full time

    Job DescriptionJob DescriptionCustomer Service-IT Customer Help Desk rep needed. Experience working with business customers and troubleshooting. Take and input customer orders and sales for high tech products. Company needs a technically adept person to assist wtih sales, client/customer questions, concerns, and handle help desk functions.Maintain...

  • IT Help Desk with Customer Service experience

    1 month ago

    Thousand Oaks, United States Barrington Staffing Services Full time

    Job DescriptionJob DescriptionIT Help Desk Technical - Account Management - Customer Service rep needed quickly. Troubleshooting with tech support side. Client sales high tech products and they need a person to work with Clients (Account Management), Sales and act as help desk rep.Excellent company to work for.Tech support for products, resolving client...

  • IT Help Desk with Customer Service exp Client interaction

    4 weeks ago

    Thousand Oaks, United States Barrington Staffing Services Full time

    Job DescriptionJob DescriptionIT Help Desk Technical - Customer Service rep needed quickly. Experience with working with Clients and troubleshooting with tech support side. Client sales high tech products and they need a person to work with Clients (Account Management), Sales and act as help desk rep.Excellent company to work for.Tech support for products,...

  • Customer Site Supervisor

    1 week ago

    Thousand Oaks, United States Thermo Fisher Scientific Full time

    As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer! We provide our global teams with the resources needed to achieve individual career goals...

  • Engineering Technical Lead

    2 weeks ago

    Thousand Oaks, United States Pharma quality europe srl Full time

    Are you ready to join a world leader in the exciting and dynamic fields of the Pharmaceutical and Medical Device industries? PQE Group has been at the forefront of these industries since 1998, with 40 subsidiaries and more than 2000 employees in Europe, Asia and the Americas. Due to our constant growth, we are looking for an Engineering Technical...

  • Inventory Site Specialist Ii

    4 weeks ago

    Thousand Oaks, United States Thermo Fisher Scientific Full time

    As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals...

  • Technical Implementation Specialist

    2 weeks ago

    Thousand Oaks, United States Sage Full time

    The Technical Implementation Specialist (TIS) is a critical point of contact for all activities supporting the successful setup and onboarding of customers using Sage digital products. Possessing strong technical competence and troubleshooting abilities, the TIS will lead Sage’s efforts in delivering and supporting integrated courseware to our customers....

  • Senior Technical Business Analyst

    1 month ago

    Thousand Oaks, California, United States Harbinger Partners Full time

    Job Title: Senior Technical Business AnalystDivision: MinnesotaRole Alignment: Business AnalysisProject ManagementStatus: Open| |Senior Technical Business AnalystThis person ensures that applications in development are system tested and partners in the creation and execution of functional test plans. This position assists with interpreting business needs...

  • Manufacturing Technician

    1 month ago

    Thousand Oaks, United States Omeat.bio Full time

    Job DescriptionJob DescriptionSalary: 30.00/hrAbout UsWho doesn’t love meat? Summer BBQs and friends around the campfire enjoying a succulent, delicious burger, packed with protein. Yep, meat rocks. The only problem is meat comes with baggage—greenhouse gasses, environmental degradation, nutritional concerns, and the welfare of animals. But what if the...

  • Technical Sales Representative

    3 weeks ago

    Thousand Oaks, United States RedBuilt LLC Full time

    **Salary**: Established representatives earn $100k-$200k+ **RedBuilt is a leading engineered wood products, structural components, and construction systems supplier to the commercial construction industry **across North America. Our continued reputation for unparalleled customer service and support goes back over 50 years. We are built on **safety**,...

  • Assistant Site Director

    1 month ago

    Thousand Oaks, United States Southeast Ventura County YMCA Full time

    POSITION SUMMARY: Provides direction for the program and implements program curriculum. Delivers a high-quality child-development program and mentors teachers and aides. Provides a quality experience to children and parents that focuses on the YMCA values: Caring, Honesty, Respect, and Responsibility. ESSENTIAL FUNCTIONS: 1. Implements curriculum and program...

  • Team Leader, Customer Site

    3 weeks ago

    Thousand Oaks, United States Thermo Fisher Scientific Full time

    As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer. We provide our global teams with the resources needed to achieve individual career goals...

  • Assistant Site Director

    1 month ago

    Thousand Oaks, United States Southeast Ventura County YMCA Full time

    Job DescriptionJob DescriptionPOSITION SUMMARY:Provides direction for the program and implements program curriculum. Delivers a high-quality child-development program and mentors teachers and aides. Provides a quality experience to children and parents that focuses on the YMCA values: Caring, Honesty, Respect, and Responsibility.ESSENTIAL FUNCTIONS:1....

  • Associate Technical Writing

    3 weeks ago

    Thousand Oaks, United States Ronin Staffing, LLC Full time

    Job DescriptionJob DescriptionHERE’S THE JOB DESCRIPTION:Title: Associate Technical Writing #12837Pay Rate: up to $32/hrLocation: Thousand Oaks, CA 91320 (Primarily Remote-Based)Length: 5-6 month contract + possible extensionHours: Part-Time (10 hours/week) - Schedule can be flexible*Remote-based position, but candidate will need to be somewhat...

  • Customer Site Chemical Team Supervisor

    2 weeks ago

    Thousand Oaks, United States Thermo Fisher Scientific Full time

    As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer. We provide our global teams with the resources needed to achieve individual career goals...

  • Business Operations Manager

    4 weeks ago

    Thousand Oaks, United States Canon Business Process Services, Inc. Full time

    Overview: Responsible for the documentation, analysis, and optimization of Accounts Payable processes and for the effective management, administration, and control of business functions at identified site(s). Helps to oversee the timely and effective execution of all services contracted by the client with senior management within CBPS and the client to...

  • Security Guard Cleared Site

    4 weeks ago

    Thousand Oaks, United States Allied Universal® Full time

    Security Guard Cleared Site **Overview**: Allied Universal®, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We...

  • Associate Technical Writing

    4 weeks ago

    Thousand Oaks, United States Ronin Staffing, LLC Full time

    Job DescriptionJob DescriptionHERE’S THE JOB DESCRIPTION:Title: Associate Technical Writing #12791Pay Rate: up to $32/hrLocation: Remote-BasedLength: 2 year contract + possible extensionTop Must Have Skills:GMP experienceSound knowledge of Quality Assurance principles, GoodManufacturing Practice and Good Distribution Practice.Experience in Technical...

  • Store Manager

    2 weeks ago

    Thousand Oaks, United States Hot Dog on a Stick Full time

    Are you looking for that perfect opportunity to lead a dynamic business and an exciting team? If so, we have the perfect opportunity for you! We are currently seeking a **Store Manager** Store Managers have the responsibility of running a profitable store while providing guidance, developing leaders, contributing and implementing approved new ideas and...

  • Core Lab Technical Supervisor

    4 weeks ago

    Thousand Oaks, United States Los Robles Regional Medical Center Full time

    Salary Estimate: $98966.40 - $148449.60 / year Learn more about the benefits offered for this job. **Introduction**: We are seeking a(an) Core Lab Technical Supervisor with Los Robles Regional Medical Center to promote growth and unlock possibilities. At HCA Healthcare, we are committed to the care and improvement of human life. Share your leadership...