Dispatcher/Scheduler

2 months ago

Erie, United States LIFE-NWPA Full time
Job DescriptionJob Description

Are you passionate about spending quality time with seniors and providing the care they deserve?

Are you interested in joining a team that truly cares about its employees and values their voice?

Do you aspire for career growth and development opportunities?

If your answer is a resounding "yes" to these questions, we would love to hear from you

The One Senior Care family of businesses, including LIFE-NWPA, Mountain View Pace and Cherry Blossom PACE, work as a team to help seniors stay safe, healthy, and independent in their homes and communities. We are a premier healthcare provider striving to provide excellent patient care beyond the traditional boundaries of medical insurance plans

Schedule:

Standard operating hours are 8:00 am - 5:00 pm. Please note work hours may fluctuate depending on business needs.

Salary:

$43,888/yr.

Benefits:

  • 9 Paid Holidays
  • 3 Weeks and 1 Day of Paid Time Off Accrued from the Date of Hire for Full-Time Employees
  • Medical, Dental, & Vision
  • Free Life and AD&D Insurance Plan
  • Health Savings and Flexible Spending Accounts
  • Short Term Disability Insurance
  • Group Voluntary Term Life Insurance for Employee, Spouses, and Dependents
  • Paid Parental Leave
  • Tuition Reimbursement
  • Retirement Plan with Up to 5K Matching Annually / Vesting Schedule (Pre-taxable Savings)

Job Summary:

Under the general direction of the Transportation Manager, plans, organizes and implements the transportation schedules of the Center.

Duties/Responsibilities:

  • Coordinates the activity of staff entering private homes of LIFE-NWPA Participants.
  • Supervises the daily activities of the Drivers/Aides.
  • Responsible for coordinating all outside transportation service providers and logging transportation encounters into Pacelogic.
  • Utilizing Tripmaster Scheduling Software:
  • Prepares daily transport schedules.
  • Communicates changes in Participant status to drivers.
  • Communicates specific Participant transport needs to drivers.
  • Maintains an accurate Participant list.
  • Properly assigns automated reminder calls that go out to Participants and/or participant caregivers.
  • Coordinates appointments, and medication/supply deliveries, often at the request of Clinic staff.
  • Communicates vehicle maintenance issues to Transportation Manager.
  • Schedules vehicle maintenance appointments at the direction of the Transportation Manager
  • Submits maintenance invoices to Transportation Manager for tracking and payment.
  • Conducts initial and periodic assessments.
  • Participates as a member of the multidisciplinary team.
  • Participates in the development of the IDT Plan of Care.
  • Completes all documentation in electronic medical records as required.
  • Monitors Driver’s attendance within the company’s electronic attendance tracking system, approves Paid Time Off Requests with the Center Manager and ensures any necessary payroll information is submitted timely.
  • Transport Participants when needed.
  • Participate in on-going Quality Initiative training as directed.
  • Other duties as requested/assigned.

Supervisory Responsibilities:

  • Provides supervisory oversight for assigned Center Drivers.

Required Skills/Abilities:

  • Must have access to reliable and consistent transportation.
  • Must be able to deal tactfully and patiently with personnel, participants, family members, visitors, government agencies/personnel, and the public.
  • Communicates with the medical staff, nursing personnel, and other department supervisors.
  • Ability to organize work and follow through on assigned tasks.
  • Must possess the ability to make independent decisions when circumstances warrant such action.
  • Must have excellent written and verbal communication skills.
  • CPR and First Aid Certification.

Education and Experience:

  • High school diploma or equivalent is preferred.
  • One to three years of relevant work experience.
  • Previous supervisory experience is required.
  • Previous scheduling/logistical experience is preferred.
  • Must be flexible and willing to adapt to ever-changing participant needs.
  • One year of experience working with the frail and elderly population or willing to participate in extensive training as needed.

Requirements:

  • Requires valid State driver’s license with a clean driving record and reliable transportation.
  • Successful completion of background check, physical, drug screening, TB Screening

Physical Requirements:

  • Sits, stands, bends, lifts, and moves intermittently during working hours.
  • Is subject to frequent interruptions.
  • Is subject to lifting, carrying, and supporting Participants.

Our organizations provide equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

The OSC family of businesses will only hire qualified individuals to work in a federally funded healthcare program. Please note that this excludes anyone convicted of a crime that could jeopardize the safety and well-being of the frail senior population that OSC/LIFE-NWPA/MVP/CBP serves. All individuals must disclose any conflicts of interest upon applying for a position and agree to a thorough background check when an employment offer is extended.


This position has full access to Participant, program, and staff records and reports, requiring discretion to protect individuals and the program.

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