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Adoption Counselor

4 months ago

Baltimore, United States Maryland SPCA, Inc Full time
Job DescriptionJob Description

Job title: Adoptions Counselor

Reports to: Adoptions Manager

Starting salary: $16.00

FLSA status: non-exempt, full-time hourly

Schedule: 40 hours weekly, Mandatory 9am to 5:30pm on Saturdays

Date created: 3/29/2024

Position Summary:

An Adoption Counselor's main purpose is to serve the public in a professional, expedient, and courteous manner and to assist in the adoption process. The Adoption Counselor reports directly to the Adoption Manager. This is a full-time position, which works five, 8-hour shifts weekly. The Adoptions department is staffed Monday through Friday 10pm to 7:30pm and Saturday 9:30am to 5:30 pm. While the weekday schedule is flexible, Saturday coverage is required.

Essential Duties and Responsibilities:

  • Provide customer service excellence in all areas of the Front Office
  • Conduct adoption interviews to prospective adopters, educate the public on the basics of animal care, and review applications with management to determine approval, if necessary
  • Maintain records of follow-up calls
  • Enter data for records including adoptions, licenses, returned animals, and other information
  • Answer incoming calls on a variety of subjects that include questions about general animal information, our policies, lost animals, our programs and events, information on area vets, information on area shot clinics and spay/neuter clinics
  • Handle customer complaints/issues and turn them over to the Adoption Manager as needed
  • Extra office tasks may include:
    • Cash and credit card reconciliations
    • Preparing go home bags for adopters
    • Filing
    • Putting donations away
    • Light cleaning and mopping
    • Dog walking on completion of training
    • Cat handling on completion of training
  • Complete all tasks as assigned by management

Qualifications:

  • High school diploma or equivalent
  • Excellent customer service skills
  • Knowledge of animal breeds, animal health, basic animal care and handling
  • Computer literacy
  • Ability to handle multiple priorities and balance the needs of each
  • Accuracy with data entry, detail oriented
  • Ability to multi-task and stay calm under pressure
  • Ability to communicate tactfully and effectively, with the ability to diffuse tense situations
  • Patience and understanding toward every individual
  • Ability to maintain professionalism in varying interactions
  • Commitment to and enthusiasm for the mission, programs, and services of the MD SPCA

Physical Demands:

  • Frequent sitting, use of computer keyboard and telephone up to 8 hours per day with some bending, stooping and walking
  • May assist kennel team with animal care/animal handling

Working Conditions:

  • Work is performed in an office setting within an animal shelter
  • Noise level is usually moderate

The Maryland SPCA is an equal opportunity employer and prohibits discrimination and harassment of any kind. We encourage all applicants with a passion for our mission to apply.

The MD SPCA strives to provide a safe work environment and encourage personal health. Therefore, it is a substance-free, drug-free workplace.