Customer Relations Representative

3 weeks ago

Baton Rouge, United States LMI Baton Rouge Full time
Job DescriptionJob Description

Are you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as a Customer Relations Representative. Our mission is to foster positive relationships with our customers and donors, educating them about the non-profit organizations we partner with and elevating their visibility within the community. We foster a culture of continuous learning and personal development, providing the support and resources you need to excel in your role.

In this role, you will be responsible for ensuring an exceptional customer experience by engaging with customers to understand their values, fostering open communication, and offering opportunities for donations. You will engage in daily interactions with customers, consistently upholding courtesy, professionalism, and kindness to create a positive impression. Your role also involves the management of donations, including tracking and processing new contributions, as well as promoting brand awareness initiatives. Additionally, you will be expected to skillfully handle customer complaints to enhance overall satisfaction.

Key Responsibilities of a Customer Relations Representative:

  • Interact with customers and members of the community and effectively resolve customer issues, complaints, and conflicts to ensure customer satisfaction and understanding
  • Maintain a deep understanding of our client's products or services to provide accurate information to customers
  • Adhere to company policies, procedures, and ethical standards
  • Stay up-to-date with product knowledge, customer service techniques, and company policies through training and self-improvement
  • Maintain detailed records of customer interactions through company’s key performance indicators provided in training

Skills and Qualities We Seek in a Customer Relations Representative:

  • Empathy, Patience, and Consistency: You should be capable of managing a diverse range of customer demographics, backgrounds, and personas with confidence, providing the same high level of service to each individual.
  • Adaptability: Embrace the variability of a people-centric career, handle challenges with resilience, and tackle surprises with a sense of humor.
  • Clear Communication: Use authentic, positive language to convey your message effectively. Stay engaged and ensure customer satisfaction with every interaction.

Requirements of a Customer Relations Representative:

  • High school diploma or equivalent
  • Previous customer service or related experience preferred, but not required
  • Proven interpersonal skills 
  • Ability to remain patient and composed, even in challenging customer situations
  • Flexibility to adapt to changing customer needs and departmental requirements.
  • Effective time management and organizational skills to handle multiple customer inquiries efficiently.
  • Adherence to company policies, industry regulations, and ethical standards.
  • A track record of punctuality and reliability in meeting work schedules.
  •  Ability to meet or exceed company’s performance metrics



 

#LI-Onsite

Powered by JazzHR

00BWMWdrsi

  • Customer Relations Representative

    3 days ago

    Baton Rouge, United States LMI Baton Rouge Full time

    Are you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as a Customer Relations Representative. Our mission is to foster positive relationships with our customers and donors, educating...

  • Customer Relations Representative

    2 weeks ago

    Baton Rouge, United States LMI Baton Rouge Full time

    Job DescriptionJob DescriptionAre you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as a Customer Relations Representative. Our mission is to foster positive relationships with our...

  • Customer Relations Representative

    5 days ago

    Baton Rouge, United States LMI Baton Rouge Full time

    Job DescriptionJob DescriptionAre you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as a Customer Relations Representative. Our mission is to foster positive relationships with our...

  • HIP Customer Relations Coordinator

    1 week ago

    Baton Rouge, United States HAART Inc Full time

    Job Purpose: The Health Insurance Program Customer Relations Coordinator performs a variety of functions; such as face-to-face contact with clients, assisting clients with applications and insurance needs, researching premiums for bookkeepers, communicating directly with Health Insurance Program Coordinator to resolve any client issues, and...

  • HIP Customer Relations Coordinator

    3 days ago

    Baton Rouge, United States HAART Inc Full time

    Job Purpose: The Health Insurance Program Customer Relations Coordinator performs a variety of functions; such as face-to-face contact with clients, assisting clients with applications and insurance needs, researching premiums for bookkeepers, communicating directly with Health Insurance Program Coordinator to resolve any client issues, and...

  • HIP Customer Relations Coordinator

    1 week ago

    Baton Rouge, United States Open Health Care Clinic Full time

    Job DescriptionJob DescriptionJob Purpose:The Health Insurance Program Customer Relations Coordinator performs a variety of functions; such as face-to-face contact with clients, assisting clients with applications and insurance needs, researching premiums for bookkeepers, communicating directly with Health Insurance Program Coordinator to resolve any client...

  • HIP Customer Relations Coordinator

    2 days ago

    Baton Rouge, United States Open Health Care Clinic Full time

    Job DescriptionJob DescriptionJob Purpose:The Health Insurance Program Customer Relations Coordinator performs a variety of functions; such as face-to-face contact with clients, assisting clients with applications and insurance needs, researching premiums for bookkeepers, communicating directly with Health Insurance Program Coordinator to resolve any client...

  • Provider Relations Representative

    1 week ago

    Baton Rouge, United States American Health Partners Full time

    American Health Plans manages institutional special needs plans (I-SNPs) in nursing homes in several states by sharing plan ownership with the facilities. Our roots in managed care run deep. We owned and managed a Medicare Advantage plan with over 100,000 members across multiple product lines. We currently own one of the oldest provider-owned I-SNPs in the...

  • Provider Relations Representative

    1 hour ago

    Baton Rouge, United States American Health Partners Full time

    American Health Plans manages institutional special needs plans (I-SNPs) in nursing homes in several states by sharing plan ownership with the facilities. Our roots in managed care run deep. We owned and managed a Medicare Advantage plan with over 100,000 members across multiple product lines. We currently own one of the oldest provider-owned I-SNPs in the...

  • Customer Relations Specialist

    3 weeks ago

    Baton Rouge, United States JM Test Systems Full time

    The general purpose of the Customer Relations Specialist position is to assist customers with previously calibrated equipment in maintaining the equipment. This position primarily interacts and communicates with customers by responding to any request for products or services, answering any inquires or addressing any concerns, always with the goal of ensuring...

  • Admissions Representative

    1 week ago

    Baton Rouge, United States Remington College Full time

    Job DescriptionJob DescriptionRemington College is seeking an exceptional admissions representative!If you’re a highly motivated, goal-oriented professional with experience in public relations, sales, or customer service, and you have a desire to help others succeed, we want to hear from you. We’re looking for a talented admissions representative to join...

  • Admissions Representative

    2 weeks ago

    Baton Rouge, United States Remington College Full time

    Job DescriptionJob DescriptionRemington College is seeking an exceptional admissions representative!If you’re a highly motivated, goal-oriented professional with experience in public relations, sales, or customer service, and you have a desire to help others succeed, we want to hear from you. We’re looking for a talented admissions representative to join...

  • Customer Service Call Center Representative

    1 week ago

    Baton Rouge, United States Bath Planet Full time

    Customer Service Call Center Representative (FT) EZ Baths of South Louisiana – Baton Rouge, LA 70815 Qualified applicants will have excellent computer and communication skills. Call Center or Customer Service experience appreciated. MONTHLY BONUS paid in addition to hourly wage. Be available to work one evening per week until 7 PM and a five-hour...

  • Customer Service Call Center Representative

    3 days ago

    Baton Rouge, United States Bath Planet Full time

    Customer Service Call Center Representative (FT) EZ Baths of South Louisiana – Baton Rouge, LA 70815 Qualified applicants will have excellent computer and communication skills. Call Center or Customer Service experience appreciated. MONTHLY BONUS paid in addition to hourly wage. Be available to work one evening per week until 7 PM and a five-hour...

  • Customer Service Call Center Representative

    3 weeks ago

    Baton Rouge, United States Bath Planet Full time

    Job DescriptionJob DescriptionCustomer Service Call Center Representative (PT)EZ Baths of South Louisiana – Baton Rouge, LA 70815Qualified applicants will have excellent computer and communication skills. Call Center or Customer Service experience appreciated. MONTHLY BONUS paid in addition to hourly wage. Be available to work one evening per week until...

  • Customer Service Call Center Representative

    4 weeks ago

    Baton Rouge, United States Bath Planet Full time

    Job DescriptionJob DescriptionCustomer Service Call Center Representative (FT)EZ Baths of South Louisiana – Baton Rouge, LA 70815Qualified applicants will have excellent computer and communication skills. Call Center or Customer Service experience appreciated. MONTHLY BONUS paid in addition to hourly wage. Be available to work one evening per week until...

  • Employee Relations Specialist

    2 weeks ago

    Baton Rouge, United States Franciscan Missionaries of Our Lady Health System Full time

    Job Description Implements effective, fair and consistent employee relations strategies. Provides coaching and consultation on conflict resolution, facilitates problem solving, administers performance improvement plans and progressive discipline procedures. Ensures adverse employment actions (discipline, suspension, termination) comply with policy,...

  • HIP CUSTOMER RELATIONS COORDINATOR

    6 days ago

    Baton Rouge, LA 70809, USA, United States HAART, Inc. Full time

    Job Purpose:The Health Insurance Program Customer Relations Coordinator performs a variety of functions; such as face-to-face contact with clients, assisting clients with applications and insurance needs, researching premiums for bookkeepers, communicating directly with Health Insurance Program Coordinator to resolve any client issues, and...

  • Provider Relations Specialist

    1 week ago

    Baton Rouge, United States Baton Rouge General Full time

    DescriptionRoles & ResponsibilitiesThe Provider Relations Specialist is an integral member of the Verity Network and operations development teams. The person selected for this role is responsible to deliver industry leading service to physicians, providers, practice managers, and/or ancillaries within the provider networks.Additionally, this person will be...

  • Business Development Representative

    12 hours ago

    Baton Rouge, United States ISO Services Full time

    Company OverviewISO Services is a growing 40+ year old industrial services and maintenance company. We are a division of Ergon Construction Group, Inc. Our services include specialty trades of insulation, fireproofing, painting/coatings, scaffolding & heat tracing.Position Overview:We are looking for a self-motivated, self-starter to help us grow in South...