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Host/Hostess - Orlando International Airport

3 months ago

Orlando, United States Master Concessionair Full time
Job DescriptionJob Description

Cask & Larder-FarmAir Restaurant

Compensation: $14.00 /hour

Location: Orlando International Airport

Position Summary:  

  • To maintain outstanding customer service as per the Brands standards welcome guests and guide them through the restaurant to their table. Works in assigned restaurant location as determined by management.

Responsibilities:   

  • Ensures that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining company standards, solid product knowledge, and all other aspects of customer service
  • Stands at the entrance and welcomes guests
  • Knows the menus and floor plans of the restaurant(s)
  • Shows guests to their tables and presents menus
  • Maintains balance with the workload of each server (seats every server section equally)
  • Maintains a clean and orderly host stand
  • Cleans menus and replaces damaged copies when needed
  • Aids servers when necessary (to help set tables, etc.)
  • Always maintains a pleasant and professional manner, including dress, speech, attitude, energy, etc.
  • Answers all guest questions or finds appropriate answers for guests
  • Communicates customer concerns and complaints to MOD
  • Performs duties with a smile and a positive attitude
  • Maintains display items in a clean and orderly fashion
  • Assists other crewmembers as needed; is aware of and alerts other crewmembers of customers’ needs
  • Maintains a spotless working environment, including tabletops, bases, chairs, banquettes, TVs, glass partitions, server stations, beverage stations, table set-ups, glassware, flatware, etc.
  • Participates in daily side-work tasks, including but not limited to stocking glasses, linens, flatware, and condiments
  • Maintains knowledge of airport, terminal, and restaurants; offers information, recommendations, MCA, Brand history, etc.
  • Maintains a clean, neat, well-groomed appearance and adheres to all uniform and appearance guidelines
  • Sweeps and mops as needed
  • Performs other duties and side-work as assigned

Qualifications

  • Demonstrated pleasant attitude and energy to ensure great customer service
  • Professional demeanor, appearance, and communication skills in accordance with restaurant guidelines
  • Demonstrated ability to learn food and beverage knowledge and participate in training as required
  • Ability to work under pressure and multi-task in a fast-paced environment
  • Ability to communicate clearly and professionally with customers and crewmembers regarding food and beverage orders and customer questions and concerns
  • Ability to create a pleasant dining area for customers
  • Ability to remain alert and maintain a positive attitude during slow periods
  • Ability to read menu offerings, product labels, register screen, pricing, receipts, safety procedures, and operating directions
  • Ability to maintain a safe and clean restaurant for customers
  • Ability to walk and stand for long durations
  • Ability to do moderate to heavy lifting (25 lbs. or less)
  • Knowledge and adherence to MCA policies and procedures
  • Knowledge and adherence to all airport rules and regulations
  • Commitment to service of customers, staff, co-workers, and management
  • High integrity and honesty, Work Ethic, passion, and commitment
  • Ability to work scheduled hours, including weekdays, weekends, and holidays
  • Followthrough and dependability
  • Knowledge and commitment to safety and food sanitation

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