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Parts to Service Liaison
2 months ago
Job Data
Job Title………………….
Parts/Service Liaison
Department……………...
Parts Department
Supervisor……………….
Parts Manager
Summary Description
Assist Service Technicians with parts request orders. Setup and maintain an appealing retail environment and assist all customers with their shopping and purchase of merchandise.
Key Result Areas
- Service Department Support
- Customer Service
- Clean & Efficient Parts & Accessories Environment
- Interface with Service Technicians and ensure their P&A needs are being met
- Pre-stage future parts jobs for Sales and Service departments
Major Duties and Responsibilities
1)
Interface with Service Technicians and ensure their P&A needs are being met
- Take service technicians orders for parts and fill them accurately and in a timely manner.
- Assist service technicians in determining P&A requirements for individual jobs.
- Recommend related parts that may be required for a job.
- Prepare and update “We Owe” slips for outstanding work to be completed.
- Determine the correct part numbers on all repair orders and post all parts to all repair orders.
- Pre-stage parts for sales and service repair orders.
- Update inventory control system and parts catalogs.
- Notify service personnel when special order parts or back-ordered parts are received.
- Maintain special order and/or backorder logs.
- Alert parts department of parts needed to be ordered.
- Report all defective stock parts with the appropriate warranty codes to the claims administrator.
- Call customers with current recalls and schedule service
- Box and place warranty parts in appropriate location and assist with the moving and/or disposal of warranty parts when requested.
- Record and submit all parts used internally for the service technicians and the service department on assigned shop slips.
- Alert sales department of new unit arrivals following the established paperwork procedures.
- Maintain cleanliness of P&A department and keep inventory neatly stacked and orderly.
- Maintain and inventory all shop supplies.
- Complete all PHD and PAVE training programs and their related tests and all other Harley-Davidson/Buell dealer required training programs by appropriate deadlines.
- Confirm all next day service appointments.
- Create and manage service technician's schedule.
- Prepare all collision job parts quotes.
- Create and submit all pick lists
2)
Customer Service
- Provide excellence customer service to all of the dealership’s customers.
- Assist Parts and Accessories manager with attaining retail sales and profitability plans in Parts and Accessories.
- Greet customers immediately, in a courteous and friendly manner.
- Develop and share knowledge of all Parts and Accessories merchandise, parts history, and motorcycle service.
- Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
- Handle telephone transactions quickly, and courteously.
- Point out any sales, specials, new merchandise and offer additional product that may compliment the customer purchase.
- Assist customers with determination of Parts and Accessories requirements and research merchandise in catalogues.
- Accept cash & credit card payments for merchandise purchases. Keep cash register accurate.
- Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.
3)
Other Duties
- As assigned.
Supervisory Responsibilities
No Supervisory Responsibilities
Commitments
Present an up beat, friendly, and outgoing personality to customers; - no matter what the situation
Accept direction, follow instructions, and work well with other people.
Be prompt and available for flexible scheduling.
Ask questions when in doubt.
Wear appropriate shop uniform each and every day.
Maintain professional appearance and attitude.
Complete all training programs and their related tests by required deadlines. The Service Manager assigns all required training.
Qualifications & Job Requirements
Minimum of 1 year experience in Vehicle or Motorcycle Parts or Service.
Friendly and outgoing personality.
Knowledge and experience with servicing of Harley-Davidson/Buell motorcycles and other products sold by the dealership, or the demonstrated ability to quickly learn them.
Experience with Point of Sale and computerized inventory systems or the ability to quickly learn.
Complete knowledge of motorcycle parts and accessories.
Ability to look up parts and quote prices for parts using the proper catalog for all Harley-Davidson motorcycles.
Physical Demands
The noise level in the work environment is usually loud.
Frequently required to bend, stoop, crouch, reach, handle tools, and lift 50lb. of material.
Occasionally requires the ability to balance and push a 1000lb. motorcycle.
Working Conditions
Frequently works near moving mechanical parts.
Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
Occasionally, exposed to exhaust fumes or other airborne particles.
This job description does not list all the duties of the position. You may be asked by management to perform other duties. You will be evaluated, in part, based upon your performance of the tasks listed in the job description at any time. The employer has the right to revise this job description at any time. The job description is not a contract for employment.
