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Senior Field Service Engineer

2 months ago

Tampa, United States Facility Gateway Critical Services Full time
Job DescriptionJob DescriptionSalary:

WHO WE ARE

We are the competitively unique OEM-agnostic provider of comprehensive services in the critical power space—serving both commercial and public sector markets. Based in the charming upper Mid-Western city of Madison, Wisconsin, Facility Gateway (FGC) offers coast-to-coast tailored solutions that align customer values with employee satisfaction. Unlike many of our competitors, we develop, foster, and then closely match our core competencies with our customers' operational needs. That means no overselling and no underperforming—just straightforward, clear-cut, customer-centric offerings executed by a highly-skilled and tenured field support team.

 

Sound intriguing? Are you the next member of the Facility Gateway family? We challenge you to experience the difference first-hand and join our rapidly growing field services team today

 

WHO YOU ARE

As a Senior Field Service Engineer in Central Florida, you will directly support our customers in the onsite preventative, corrective and restorative maintenance of their critical power systems (i.e., UPS, DC systems, inverters, PDUs, STS, and standalone reserve battery technologies). You will drive both new and existing customer growth as a subject matter expert for those customers and as a direct liaison to our business development team. You will execute critical thinking, problem solving and effective communication skills—perhaps all in parallel at times. As a Senior Field Service Engineer for Facility Gateway, you will possess and utilize the hit-the-ground-running and think-outside-of-the-box mentalities that drive swift and superb solutions that address our customer needs. You are a mentor and a leader, both to internal and external stakeholders. You are comfortable working independently but will support and drive team efforts, when required. You're a self-starter and a go-getter.


YOUR PRIMARY DUTIES AND RESPONSIBILITES

·    Daily travel to/from customer locations within your designated service geography while supporting an independent work dynamic.

·    Recurring performance of preventative maintenance for customer equipment as scheduled.

·    Periodic and lifecycle-driven performance of remedial services, including failure analysis and troubleshooting, component replacements and

     repairs, and battery string replacements and installations.

·    Regular utilization, management and safeguarding of company-issued tooling, equipment, test instruments, as well as intellectual property,

     company literature and other proprietary records/documents.

·    Coordinated 24/7 availability for customer emergency service requests and technical support.

·    Demonstration of satisfactory customer and inter-office relation skills, including effective and succinct communication with both.

·    Coordination and management of all onsite subcontracted services that are directly facilitated by Facility Gateway.

·    Timely and accurate completion and submittal of all job-related deliverables, including field service reports, return material authorizations,

     timecards, expense reports, etc.

·    Maintaining of technical documentation for future study and/or review.

·     Participation in and completion of periodic product-specific training courses as deemed necessary by the Director of National Field Services.


THE QUALIFICATIONS WE’RE SEEKING

·    High School diploma (or equivalent)

·    Associate’s degree with a concentration in an electrical or electronics technology (or similar) preferred -OR-

·    Prior military training in electronics or avionics (A School, AIT, etc.) preferred

·    Minimum of three (3) years serving in a third-party critical power field service or technical support role with a demonstrated progression in

     technical proficiency and capability -OR-

·     Minimum of five (5) years serving in an OEM service environment in the critical power space


YOUR KEY COMPETENCIES

·    Read and interpret electronics schematics with the ability to troubleshoot failures/faults to the component level.

·    Read and interpret technical manuals, safety manuals, service manuals and other related policies/procedures.

·    Perform failure analysis, including determination of faulty function, methodical collection of data, establishing facts and outcomes, drawing

     deductive conclusions and determining root cause.

·    Conduct tactful and respectable interactions with customers and fellow team members to maintain productive, harmonious relationships.

·    Possess a fundamental IT fluency with a focus on the Microsoft Office suite (Outlook, Excel, Teams and Word primarily) and cloud-based SaaS

     solutions, as they apply to work productivity.

·    Promote, mentor, and correct personnel activities and behaviors, when necessary.

·    Live and project a customer and company commitment mentality through a routine focus on process, attention to detail, on-time service

     delivery, and an uncompromised dedication to the achievement of both customer and company objectives.

·    Utilize proven reasoning abilities, sound judgement, excellent oral and written communication skills, and a collaborative approach to the team

     dynamic (even when operating independently).


ADDITIONAL ROLE REQUIREMENTS

.     Ability to lift and/or move up to 100 pounds for short durations.

.     Ability to stand for extended periods of time.

.     Ability to kneel or crouch periodically.

.     Must possess a valid US State or territory issued driver’s license.

 

WHAT WE OFFER

·    Competitive base salary + overtime eligibility/availability beyond 40 hours/week

.    Company-provided late-model vehicle (2024 or newer)

·    Sign-on and retention incentives routinely offered 

·    Participation in the FGC Qualified Lead Incentive Compensation program

·    Seven paid holidays + two paid half-days (Christmas Eve & New Year’s Eve) annually

·    Annual vacation/PTO hours accrual per pay period

·    United Health Medical/Delta Dental/Delta Vision/FSA benefits

·    401K retirement plan with generous employer match

·    Company-funded and Voluntary Term Life/AD&D/Disability benefits

·    Company-provided credit card, computer, mobile phone, tooling, and PPE

·    Industry leading work/life balance corroborated by minimal nights or weekend schedules (