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Host or Hostess

3 months ago

Grand Rapids, United States Anna's House Full time
Job DescriptionJob Description

Looking to kickstart your career in the restaurant industry? Enjoy providing friendly and welcoming customer service? Anna's House has an opportunity for you We are looking for a Host or Hostess to join our Northland Drive restaurant team and be the first point of contact for our guests. Host/Hostess responsibilities include greeting guests, providing accurate wait times, escorting customers to the dining area, bussing tables, and making sure our guests have a positive dining experience from the moment they arrive until their departure. The Host or Hostess ensures every guest is provided excellent customer service and a pleasant dining experience.

Anna’s House Host's warmly greets guests and seats them in appropriate seating arrangements, clears away dirty dishes, sets tables, and provides assistance to the server staff. Hosts manage the wait list and collaborates with managers and servers to serve guests.

Responsibilities
  • Welcome guests as they enter the restaurant
  • Provide accurate wait times and monitor waiting lists
  • Escort guests to the appropriate table or booth
  • Provide menus and silverware, and announce Server's name
  • Set tables with condiments, utensils, or other items as needed
  • Clear dirty dishes and other tableware and bring to the kitchen for cleaning
  • Stock cabinets and serving areas with adequate supplies (e.g. condiments, rolled silverware, glasses, etc.)
  • Thank guests upon their departure and invite to visit again soon
  • Coordinate with server staff about available seating options
  • Maintain a clean lobby area
  • Cater to guests who require extra attention (e.g. children, elderly)
  • Answer incoming calls and address guest's queries
  • Assist server staff as needed
  • Perform duties of expo/food runner, busser, and takeout/deli server as directed by leadership

Requirements

Education

  • High school diploma is a plus but not required

Experience

  • Previous work experience as a Host/Hostess or Waiter/Waitress preferred

Skills

  • Understanding of restaurant etiquette
  • Ability to actively and comfortably engage in conversation with guests
  • Excellent interpersonal and customer service skills
  • Excellent verbal communication skills (via phone and in-person) and positive body language
  • Strong organizational skills with the ability to monitor the entire dining area
  • Ability to take initiative and problem solve
  • Excellent attention to detail
  • Familiarity with health and safety regulations

Work Environment

  • Ability to regularly stand and walk for long periods of time
  • Ability to lift, carry, and place up to 30 pounds
  • Must have weekend availability

Benefits

  • $14 - $16 per hour with included tip share
  • Flexible schedule
  • Excellent working hours
  • No night shifts
  • Full-time positions eligible for health, dental, vision, life insurance, and College Tuition Discounts
  • Future growth opportunities