Lead Teller-Southfield

1 month ago

Southfield, United States Vibe Credit Union Full time
Job DescriptionJob Description

Are you looking for a new opportunity? How does a job with fully paid medical and dental insurance sound? What about a 9% company contribution going into your 401(k)? Oh, and how about 9 paid Holidays, competitive compensation and a company that cares about its employees?


We are looking for a Lead Teller at our County Campus Branch. If that sounds like something you would be interested in, then please read on.

Our Mission Statement We are here to improve our members' financial lives. As one team, we serve our members and the community. Our vision is to be the financial institution that people choose first and use the most.

Our Core Values At Vibe, we are committed to these values to make it the very best for our members and our employees:

  • We do what we say
  • We are kind and respectful of everyone's unique situation
  • We celebrate our victories
  • We learn, grow, and embrace change.

Position Purpose Assist Teller staff in a lead capacity while serving members and completing account transactions accurately while enhancing our members' financial lives by offering appropriate product and services.

Essential Duties

  • Process all teller activities including check cashing, account withdrawals, deposits, account transfers, loan payments, account validation and account inquiries.
  • Process mail and night drop transactions.
  • Review and analyze incoming checks for potential fraud, proper endorsements and determining proper check holds.
  • Assist members with general inquiries including check reorders, investigating check clearings, and account reconciliation.
  • Promote, educate and cross-sell credit union services.
  • Responsible for the security and accuracy of cash drawers, corporate checks, gift cards, and U.S. postage stamps, etc.
  • Participate in the sales and service program to meet individual, branch and corporate expectations and goals.
  • Must be flexible and willing to maintain a work schedule determined by the demographic needs of the branch location.
  • Must be willing to assist at other branch locations, when needed.
  • Follows policy and procedures related to Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and Customer Due Diligence (CDD). Must possess effective knowledge of Vibe Credit Union's products and services.
  • Assumes responsibility for establishing and maintaining effective, professional, business relations with members and co-workers.
  • Maintains privacy of member account information.
  • Completes all required reports and daily assigned responsibilities.
  • Attends meetings as required.
  • Ensures that work area is clean, secure and well maintained.
  • Supports the teller area by assisting the staff with question and concerns with processing member transactions.
  • Investigates and assists resolving teller out-of-balance conditions.
  • Responsible for cash operations including; opening/closing, balancing of ATM, vault, dispenser, recyclers, coin machine and ensuring compliance with internal controls and the completion of audits.
  • Assist Branch Manager with performance suggestions, coaching and development improvement.
  • Assumes responsibility and performs other special assignments as needed.

Education and/or Experience

  • Previous Teller experience; minimum of 6 months preferred
  • High School graduate or equivalent

Skills/Abilities

  • Strong customer service and sales skills.
  • Ability to multi-task and work well under pressure.
  • Good communication skills, professional appearance and a positive attitude.
  • Possess good analytical skills.
  • Possess leadership skills.
  • Ability to efficiently operate a windows-based PC and business equipment.

Physical Requirements for this Position These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the Lead Teller position. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions of the position. While performing the responsibilities of the job, the employee is required to hear, see, talk, stand, walk, stoop, kneel, lift, push, pull, and grasp.


Vibe Credit Union is proud to be an Equal Opportunity Employer-Minorities/Women/Disabled/Veterans/Sexual Orientation/Gender Identity, committed to workplace diversity ed/Veterans/Sexual Orientation/Gender Identity, committed to workplace diversity



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