Customer Service Agent

1 month ago

Carmel, United States RADcube, LLC Full time
Job DescriptionJob DescriptionDescription:

We are seeking a dedicated and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for providing top-notch customer service via phone, email, or in-person. This role requires a strong communicator with excellent phone etiquette and the ability to analyze customer needs. The successful candidate will also possess a strong background in sales and have a proven track record of upselling and promoting products or services.

Duties:

- Respond to customer inquiries and concerns in a timely and professional manner
- Provide detailed product information and answer customer questions
- Utilize outbound calling to engage with customers and promote products or services
- Analyze customer needs and make recommendations to meet their requirements
- Handle customer complaints and resolve issues in a fair and efficient manner
- Meet or exceed sales targets through upselling and promoting products or services
- Collaborate with other customer service representatives to ensure seamless service
- Maintain accurate records of customer interactions
- Stay up-to-date with product knowledge and industry trends

Requirements:

Strong communication and interpersonal skills
- Fluency in English and Spanish
- Proven experience in customer service or sales
- Ability to analyze customer needs and make recommendations
- Excellent phone etiquette and customer service skills
- Experience with outbound calling and sales techniques
- Ability to work in a fast-paced environment
- Strong organizational and problem-solving skills
- Willingness to learn and adapt to new products and services

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