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Delivery Manager I

2 months ago

Bellevue, United States TekWissen LLC Full time
Job DescriptionJob DescriptionOverview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client provider of digital technology and transformation, information technology and services Position: Delivery Manager ILocation: Bellevue, WA 98006Duration: 6 Months Job Type: Contract Work Type: OnsiteJob Description:Responsibilities:
  • Oversee delivery of multi-cloud support service by coordinating efforts of multiple teams to ensure timely and high quality response.
  • Responsible for ensuring compliance with defined service level agreements(SLA) and Key performance indicators (KPI)Track and monitor the performance of services, identify areas for improvement, and implement changes as needed.
  • Continuously evaluate and improve processes to ensure that services are delivered efficiently and effectively.
  • Foster positive work environment and build culture of automation & innovation to improve service delivery performance.
  • Maintain positive relationship with all stakeholders and ensure proactive response to their inquiries and concerns.
  • Prepare operational/strategic reports based on defined cadences and present to Steering & Operational committees.
  • Proactive identification of issues and risks, prepare strong mitigation/resolution plans.
Experience:
  • 10+ years of progressive experience working as a Technical Delivery Manager or Service Delivery Manager.
  • Strong multi-cloud (preferred AWS & Azure) and operations management skills.
  • ITIL or similar certifications strongly preferred.
  • Excellent communication, research, analytical, and documentation skills.
  • Ability to handle multiple, concurrent activities; manage teams effectively and be responsive to users and stakeholders in a timely manner.
TekWissen Group is an equal opportunity employer supporting workforce diversity.