Behavioral Health Liaison

Job DescriptionJob DescriptionThe Behavioral Health Liaison supports CBH Clinical Care Managers and Clinical Care Management Specialists in the proper procurement of behavioral health services of CBH members. The Behavioral Health Liaison monitors services to ensure approved services are being delivered as authorized and are best meeting the clinical needs of CBH members.

Core Expectations:

Community Behavioral Health (CBH) will hold each employee accountable for the following expectations which align with our mission, vision, and corporate code of conduct.

• Perform key responsibilities as detailed in this job description in a dependable, responsible, and positive manner, consistent with all state and federal guidelines.
• Serve as a role model by exemplifying professional behavior, language, skills, and attire in order to promptly and accurately serve the needs of stakeholders, members and their families.
• Assure adherence to CBH policies and procedures so that all work is of the highest quality and delivered in the most culturally competent and cost effective manner.
• Promote and manage diversity and acceptance within CBH and with all members and stakeholders by honoring and respecting their individuality, dignity and rights.
• Offer suggestions and develop solutions to help promote effective and efficient work processes and innovative programs.
• Actively participate in required meetings and complete all mandatory trainings.
• Maintain high levels of advocacy and member confidentiality to ensure the success of CBH and our mission.
• Assist in assuring both internal and external program integrity by being alert to and reporting suspected instances of provider and employee fraud, waste or abuse.

Essential Functions:

• Coordinate all aspects of referrals including tracking, documenting referral status, notifying appropriate parties once provider is identified and following up with providers to ensure services have been initiated.
• Assist with making recommendations and referrals regarding ancillary and supplemental services in addition to the behavioral health services for children, adolescents and adults.
• Coordinate and share information between respective CBH clinical management team and Clinical Care Management Specialist located at Department of Behavioral Health (DBH), Family Court and at school-based programs.
• Provide CBH Members Services department with the list of all children, youth and families that are referred to routine behavioral health treatment services for follow up and to maintain contact with family post-discharge to ensure adherence to treatment plan.
• Facilitate and participate in interagency meetings.

Position Requirements:

• Education: Bachelor’s degree in Social Work or related field
• License/Certification: PA Child Abuse Clearance required
• Relevant Work Experience: Minimum of 2 years of experience in direct service including assessment, counseling and coordinating services

Skills:

• Familiar with services for adults and children in the managed care system
• Bilingual in Spanish is a plus
• Excellent interpersonal and collaboration skills
• Excellent verbal and written communication skills
• Proficiency with Microsoft Office and able to type 20 words per minute
• Strong organizational skills with the ability to multi-task in a high-volume environment
• Ability to work independently and as part of a team
• Compliant with HIPAA regulations

Core Competencies:

• Teamwork and Collaboration: Build and sustain relationships with co-workers and stakeholders and support efforts and deliverables. Encourage unity and help remove barriers to productivity and success.

• Respect: Treat each other and our members and stakeholders with respect and sensitivity, recognizing the importance of diversity.

• Member Centric: Focus on the needs of our members by providing value-added services, promoting strong relationships and going beyond basic expectations to achieve the best possible outcomes.

• Honesty and Integrity: Be open and honest in all we do. Maintain the highest level of integrity at all times.

• Commitment to Service Excellence: Challenge ourselves to be forward-thinking and committed to providing total member and stakeholder satisfaction, first-in-class service and high quality, innovative programs.

• Compassion and Empathy: Demonstrate a deep appreciation for another’s situation and point of view. Pay attention to emotional cues, listen effectively and show an exceptional level of caring about each person’s perspectives and circumstances.

• Problem Solving: Build and implement logical solutions to resolving challenges/issues by using individual knowledge and experience while taking resources, constraints and CBH values into consideration.

• Initiative and Self-Directed: Proactively manage time and resources in a way that ensures that all work is done in the most efficient manner while identifying and implementing initiatives without interventions from co-workers, supervisors or stakeholders.

• Flexibility and Adaptability: Adjust approaches and behaviors in order to meet the constantly changing environment head-on and accomplish CBH and individual goals. Strive to adapt to, accept and embrace change within areas of responsibility.

• Communication: Effectively and appropriately share thoughts, ideas and information - both written and oral. Respectfully listen to co-workers and stakeholders to gain a full understanding of issues/situations.

Work Conditions (including travel, overtime required, physical requirements and occupational exposure):

• Must be able to travel within Philadelphia and surrounding counties.
• Regularly requires walking, standing, stooping, bending, sitting, reaching, pushing, pulling and/or repetitive wrist/hand movements for various lengths of time throughout the day.
• Ability to utilize computers and office equipment to complete daily work responsibilities.
• Regularly works inside in areas that are adequately lighted and ventilated. Some fluctuation in temperature. No protective equipment routinely needed.
• Must be able to adapt to continuous changes/demands of the job.

Covid-19 Vaccine Requirement:

• The safety and well-being of our candidates, our people, and their families continues to be a top priority. Subject to applicable law, please be aware that CBH requires all employees to be fully vaccinated as a condition of employment.

Equal Employment Opportunity:

• We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CBH is an equal opportunity employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on all qualified individuals. This is without regard to race, ethnicity, creed, color, religion, national origin, age, sex/gender, marital status, gender identity, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information or any other characteristic protected individual genetic information, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function by applicable federal, state, or local law.

Requesting An Accommodation:

• CBH is committed to providing equal employment opportunities for individuals with disabilities or religious observance, including reasonable accommodation when needed. If you are hired by CBH and require an accommodation to perform the essential functions of your role, you will be asked to participate in our accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired.
• If you would like to be considered for employment opportunities with CBH and have accommodation needs for a disability or religious observance, please send us an email at CBH.Recruitment@Phila.gov

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