Client Experience Specialist

1 week ago

Palatine, United States Tricoci Salon | Spa Full time
Job DescriptionJob Description

At Tricoci Salon & Spa, we believe in the power of beauty, self-care, and a sense of belonging. We're a leading name in the beauty industry, offering an experiential space where our clients and team members can discover their best selves.

Are you passionate about resolving issues and helping clients find the right products and services?  Do you love talking to people?  We are looking for a Client Experience Speicalist for our call center. You would be the first point of contact for our clients and the voice of Tricoci Salon and Spas.

This is a 100% remote role. The Call Center is open Monday through Sunday from 8 a.m. to 7 p.m.

Here are some highlights of what you will be doing in this role:

  • Responsible for providing a high standard of customer service.
  • Utilize our systems to maintain accurate, and detailed client files, in accordance with the Tricoci standards and the client's expectations.
  • Cultivate a positive experience for all incoming calls into the centralized company telephone number.
  • Create and execute new bookings for our Salon & Spas.
  • Responsible for focus and delivery on Key Performance Indicators (KPIs) consistently, daily, weekly, monthly, and quarterly.
    • Rebooking,
    • Upselling services,
    • Retail products,
    • Gift cards,
    • Referrals,
    • Specials and promotions,
  • Maintain a consistent level of service and productivity in this fast-paced environment.
  • Ensure standards, policies and procedures are followed.
  • Achieving service and sales goals by sharing your knowledge about services, promotions and products offered at the Salon & Spas.

Here are some of the skills that we are looking for in this individual:

  • A minimum of two years’ experience in a Call Center environment in customer service.
  • Reservation experience a plus.
  • Ability to work various schedules including evenings, weekends, and some holidays.
  • High speed internet is required.
  • Ability to connect to a router/modem is required.
  • Strong communication, excellent communication skills and organizational skills.
  • Exhibits a professional appearance and maintains a friendly, cheerful, and courteous demeanor even under stressful situations.
  • Strong keyboarding skills needed.
  • Ability to work independently and as part of a team.
  • Ability to build and maintain strong client relationships.

Why You’ll Love Working With US

  • Competitive pay
  • Employee discounts (up to 90% off the Tricoci menu service pricing, 25-50% off retail and more).
  • Growth opportunities within a diverse, inclusive and fun working environment
  • Comprehensive health insurance including medical/rx (including virtual visits) dental, vision, life and disability
  • Critical Illness, Group Accident and Hospital Indemnity insurance available
  • Company matching 401(k) Plan
  • Wellness benefits including EAP with 5 free sessions (per situation)
  • Paid Leave/Vacation

*Health insurance and 401(k) available after meeting eligibility requirements.

Tricoci inspires confidence within every client by catering to the unique needs of every individual, providing an experience that is anything but ordinary. Visit www.tricoci.com for more information and follow us on Instagram @Tricoci_Official.

Tricoci is an equal opportunity employer.  All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Tricoci makes reasonable accommodations during all aspects of the employment process, including during the interview process. It is our commitment to create an inclusive environment for all employees.

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