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Emergency Response Mitigation Manager

2 months ago

Flowood, United States Paul Davis Restoration of Central Mississippi Full time $50,000 - $60,000
Job DescriptionJob DescriptionBenefits:
  • Dental insurance
  • Bonus based on performance
  • Competitive salary
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development

Help others in your community recover after they have suffered from unexpected property damage caused by water, mold, smoke, fire, vandalism, storms or other maladies Paul Davis Restoration, the country's leading disaster restoration company, is seeking an energetic, motivated leader to join our team. Candidate must have a valid driver's license, be able to pass drug and criminal background checks, and be available to be "on call" after hours. Two years experience in water and smoke restoration is preferred but not required.


BASIC FUNCTIONS: Oversees emergency & mitigation operations to ensure maximum operational effectiveness, customer satisfaction and employee safety

REPORTS TO: Restoration Operations Manager

KEY RESPONSIBILITIES


  • Professionally represent the Paul Davis principles of honesty and integrity
  • Align with the Paul Davis Core Values
  • Coordinates and supervises work of Emergency Water Services (to include extraction, developing drying plans, and providing project documentation)
  • Coordinates and supervises work on Emergency Fire/Smoke Services (to include deodorization, board-ups, roof tarping and securing structure)
  • Coordinates and supervises work on Mold Remediation (including demolition and cleaning)
  • Oversees Equipment Maintenance and expendables (to include maintaining MSDS sheets)
  • Communicates with Management & Customers
  • Resolution of any customer service complaints and direct contact with customers as needed; communication in courteous, professional, and informative manner
  • Trains and supervises emergency services technicians, assistant technicians, and crew members
  • Maintains relationship with adjusters and communicates with updates as needed
  • Performs on-call rotation as needed & makes sure all after hour, weekend and holiday shifts have adequate staff on call
  • Monitors performance data and prevents/solves problems
  • Monitor and address any safety issues and safety practices
  • Completes jobs successfully & creates estimates as needed
  • Auditing of cost estimates, response times, job completion to determine any additional instruction
  • Auditing of technician certification to ensure compliance with Franchise Agreement and Program work
  • Auditing of job work completed, certificates of completion, and chemical/product and equipment use to determine any leakage and proper use of equipment to improve profitability; reporting to Restoration Operation Manager
  • Continuous analysis to ensure compliance with all Paul Davis processes, policies, better business practices, and in accordance with the laws and regulations in the jurisdictions in which Paul Davis operates
TRAINING AND EXPERIENCE:


Associates degree or other equivalent professional experience

Minimum of two (2) years experience as a department supervisor

LICENSES AND CERTIFICATES:


Valid Drivers License. Must receive training & certification in IICRC WRT, ASD, Fire & Smoke Restoration & Applied Microbial Remediation

EXAMPLES OF ASSIGNED WORK AREAS:


Strength: Medium/heavy - exert force 20 - 100 lbs. frequently or 10- 40 lbs. constantly. May involve significant stand/walk/push/pull

Physical Demands: Occasional climbing, balancing, crouching, frequent stooping, reaching, kneeling, handling, fingering, smelling and hearing. Vision: frequent near and far acuity, depth perception and color vision

Environmental Conditions: Climate controlled home/office and other settings. Exposure to weather with temperatures ranging from mild/moderate to extreme cold/heat. Exposure to noise levels ranging from moderate to loud and from occasional to frequent time periods. Exposure to fumes from solvents and chemical solutions