Front Desk Representative
3 weeks ago
Company Overview: Empowering Health, Enriching Lives: True Care’s Enduring Mission
At True Care, we stand as a beacon of compassion and excellence in home healthcare. With a profound commitment to enhancing the quality of life for individuals and families, our mission is to provide holistic, personalized care that empowers health and enriches lives.
Every day, we embark on a journey to bring comfort, vitality, and dignity to those we serve. Our mission is driven by a deep understanding of the unique needs and aspirations of each individual under our care. We believe that home is not just a place but a sanctuary where healing and well-being flourish best. Hence, we endeavor to make this sanctuary a haven of health and happiness.
We pledge to create a nurturing environment where our clients and their families feel heard, valued, and supported. Our highly trained and empathetic professionals are not just caregivers but partners in the pursuit of well-rounded wellness. With a focus on open communication, collaboration, and respect, we forge lasting relationships that transcend the boundaries of traditional healthcare.
Our mission is to be a guiding light, illuminating the path toward optimal health and well-being. As we navigate challenges and triumphs together, we remain resolute in our dedication to uplifting lives, one compassionate interaction at a time.
At True Care, we don't just offer home healthcare – we offer hope, healing, and a brighter tomorrow.
Job Title: Front Desk Representative
Job Description: The Front Desk Representative is responsible for the day-to-day assistance to all of our Caregivers by being the point of contact for visitors to the office. They serve as a liaison between the agency and the Caregivers, communicating the Caregivers' needs and requests, ensuring that they are represented and supported.
Job Responsibilities:
- Greet and welcome Caregivers to the office
- Answer incoming phone calls and direct parties to the appropriate department
- Assist Caregivers with questions regarding payroll, PTO, cases, etc.
- Collect and upload documents into our electronic system
- Maintain personnel records and ensure accurate data entry in appropriate systems
- Assist with HHA Exchange app and IVV/EVR training
- Assist with applications and training classes as needed
Job Requirements:
- Fluency in Bengali is required
- HS graduate/ GED equivalent
- Experience in HHA Exchange is a plus
- Prior experience in HR preferred/knowledge of DOH and DOL HHA employment requirements a plus
- Excellent communication and interpersonal skills
- Accuracy and attention to detail, outgoing, positive personality, team player
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