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Manager of Customer Onboarding

1 month ago

Lehi, United States JobNimbus Full time
Job DescriptionJob Description

We are obsessed with the hero's journey at JobNimbus. Every person has a hero's journey. Hermione Granger, James T. Kirk, Frodo Baggins, Anna & Elsa, Nacho Libre, and even YOU  This is our “call to adventure” to come check out JobNimbus.  What do you have to lose?  You might make a few new friends, learn about a sick new company doing some amazing things, and maybe you’ll even land a new job

Mission:

As the Onboarding Manager, you are committed to instilling a mindset of adaptability and innovation within our teams. Your focus will be minimizing customer churn and ensuring widespread customer adoption of JobNimbus. Through strategic Onboarding initiatives, you will decrease the time to value for our newly signed-up customers.
 

What you’ll be doing:

  • Leading the Customer Onboarding Team
  • Coaching; Think 1:1’s, team management, keeping an eye on metrics, and using data make informed decisions
  • Working cross functionally with key stakeholders in the business to ensure that we are continuing to give our customers a first class experience
  • Generating reports for team performance, customer satisfaction, time to onboard new customers, etc.
  • Continue to create a space of belonging and growth for our team members, while holding the team accountable to key metrics.

 

What makes you the hero for this job:

  • Minimum of 1-3 years of experience in people leadership.
  • Minimum of 1-3 years in Customer Service and Support, Sales, Account Management, or Customer Success.
  • High emotional intelligence and empathy skills.
  • Familiarity with SaaS products and the software industry 
  • Customer-focused mindset and a passion for customer success
  • Ability to adapt to changing priorities and manage multiple projects simultaneously
  • Ability to work collaboratively with cross-functional teams 
  • Expertise in coaching, role-playing, and providing feedback to Onboarders 
  • Excellent communication and interpersonal skills
  • Technical proficiency and ability to learn new software quickly
  • Strong analytical and goal-oriented mindset.
  • Strong organizational and project management skills
  • Preferred experience in HubSpot or other customer tracking software
  • Experience, or strong understanding, of the construction exteriors industry a plus

 

Superpowers:

Ownership. We need someone who embodies this value and can figure things out and move quickly. If you need direction and someone to hold your hand, this job is not for you.

Customer Obsessed. Our software is ever changing, and you'll need to stay on top of the latest and greatest adjustments. It's kind of like being obsessed with Oprah's book club and that feeling that you have to read the next one as soon as it comes out.  

Mentor (Hit us up to get more information)

Nick Cook -  Specialist in hiring amazing people, lover of all things outdoors, computer nerd, and lead substitute on his friends hockey team.

JobNimbus is proud to be an equal opportunity / affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, Veteran status, or other legally protected characteristics. This position may require the successful completion of a criminal background check and/or drug screen. If you have a disability or special need that requires accommodation, please let us know in the application.

If you have any questions regarding this job post, please email jobs@jobnimbus.com.

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