Onboarding Customer Success Manager

3 days ago

Lehi, United States NetDocuments Full time
Description

NetDocuments is the world's #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters.

NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team.

At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022 list of Inc. Magazine's 5000 Fastest-Growing Private Companies in America. Other recent awards include:
  • 2023 National Top Workplaces
  • Two-time winner (2021, 2022) Top Workplace in the US by the Salt Lake Tribune
  • Two-time winner (2021, 2022) Utah's Best Companies to Work for by Utah Business magazine
  • 2022 Employee Appreciation and Employee Well Being by the Salt Lake Tribune
  • 2022 Top Workplace in the US by the Salt Lake Tribune for the Technology Industry
  • 2022 Top Workplace in the US by the Salt Lake Tribune for Compensation & Benefits
  • 2022 Top Workplace in the US by the Salt Lake Tribune for Work-Life Flexibility
  • 2021 Top Workplace in the US by the Salt Lake Tribune for Remote Work
  • 2021 Top Workplace in the US by the Salt Lake Tribune for Top Managers
  • 2021 Top Workplace in the US by the Salt Lake Tribune for Compensation
  • 2021 Coolest Tech Companies to Work for by Dev Mountain
NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day

About the opportunity:

NetDocuments is seeking an Onboarding Customer Success Manager. You will be the first point of contact for our new customers (after implementation), guiding them through the initial stages of their journey with our products and services. You will be instrumental in improving time to value, enabling customers to quickly realize the benefits of their investment, reducing churn within the first year, and driving product adoption. Your primary focus will be on engaging with SMB clients, understanding their needs, and maximizing their utilization of NetDocuments solutions to achieve their business objectives. This role will report to the Onboarding Manager in Customer Success.

What your contributions will be:
  • Develop and execute tailored onboarding plans for SMB clients to drive rapid enablement and adoption
  • Proactively monitor SMB client health metrics, addressing potential issues early in the customer lifecycle.
  • Implement strategies to enhance 'Time to Value' for SMB clients, ensuring immediate benefits from our products.
  • Provide comprehensive training and support materials to educate SMB clients on product features and best practices.
  • Collaborate cross-functionally to ensure a seamless transition from sales to customer success for SMB clients.
  • Gather and leverage SMB client feedback to continually improve the onboarding process and product offerings.
  • Maintain a deep understanding of the product to troubleshoot issues and deliver effective solutions to SMB clients.
  • Utilize customer success technology to track SMB client interactions and progress.
  • Mitigate churn risk for SMB clients by identifying at-risk customers and developing retention plans.
  • Develop playbooks along the SMB client journey to promote product adoption and risk awareness.
  • Create customer-facing content and collateral to enable success for SMB clients.
What you will bring to the team:
  • Proven track record of impacting churn and driving growth in a customer-facing role
  • Strong relationship-building skills with the ability to establish rapport and trust with SMB clients
  • Exceptional organizational and communication skills, both written and verbal
  • Ability to present effectively to internal and external stakeholders, conveying complex information in a clear and concise manner
  • Collaborative mindset with the ability to work effectively within cross-functional teams
  • Customer Orientation with a focus on problem-solving and solution implementation
  • Business Acumen with a strategi approach to customer success
  • Strong understanding of customer success principles and practices, including onboarding, adoption, and churn reduction.
  • Empathy and a genuine desire to solve customer problems and contribute to their success.
Required Education and Experience:
  • 4+ years previous experience leading customer success, account management, or a related customer-facing role within a technology company.
  • Bachelor's degree in business discipline or equivalent years' experience
Preferred Experience:
  • Familiarity with the legal industry and its unique challenges
  • Gainsight and/or GuideCX experience
What you will receive:
  • 90% healthcare premiums company covered
  • HSA company contribution
  • 401K match at 4% with no vesting period
  • Flexible time off typically 3 to 4 weeks a year, not including the 9 paid holidays
  • Authenticity and accountability from leadership
  • Connection, access, and mentorship from exceptional leaders
  • Growing company with opportunities for advancement


NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.

#LI-HYBRID

#LI-REMOTE

  • Onboarding Customer Success Manager

    1 day ago

    Lehi, United States Istituto Marangoni Full time

    NetDocuments is the worldu2019s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters. u00A0u00A0u00A0 NetDocuments provides rewarding career growth in an inclusive, diverse...

  • Onboarding Customer Success Manager

    2 weeks ago

    Lehi, United States NetDocuments Full time

    Description NetDocuments is the world's #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters. NetDocuments provides rewarding career growth in an inclusive, diverse...

  • Onboarding Customer Success Manager

    3 weeks ago

    Lehi, United States NetDocuments Full time

    Description NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters. NetDocuments provides rewarding career growth in an inclusive, diverse...

  • Onboarding Customer Success Manager

    2 weeks ago

    Lehi, Utah, United States NetDocuments Full time

    Description NetDocuments is the world's #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters. NetDocuments provides rewarding career growth in an inclusive, diverse...

  • Onboarding Customer Success Manager

    2 weeks ago

    Lehi, Utah, United States NetDocuments Full time

    NetDocuments is the world's #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters.NetDocuments provides rewarding career growth in an inclusive, diverse environment where...

  • Manager of Customer Onboarding

    4 weeks ago

    Lehi, United States JobNimbus Full time

    Job DescriptionJob DescriptionWe are obsessed with the hero's journey at JobNimbus. Every person has a hero's journey. Hermione Granger, James T. Kirk, Frodo Baggins, Anna & Elsa, Nacho Libre, and even YOU!  This is our “call to adventure” to come check out JobNimbus.  What do you have to lose?  You might make a few new friends, learn about a...

  • Customer Success Manager

    2 weeks ago

    Lehi, Utah, United States Spot AI Full time

    Who We Are: Founded in 2018 by engineers from Stanford, Cisco Meraki, and Samsara, Spot AI is the fastest growing Video Intelligence company in the U.S. We are upending the $30 billion video surveillance market with an AI Camera System to help people at work create safer, smarter organizations. In the process, we're disrupting video security to create a new...

  • Customer Onboarding Specialist

    2 weeks ago

    Lehi, United States JobNimbus Full time

    We are obsessed with the hero's journey at JobNimbus. Every person has a hero's journey. Hermione Granger, James T. Kirk, Frodo Baggins, Anna & Elsa, Nacho Libre, and even YOU! This is our "call to adventure" to come check out JobNimbus. What do you have to lose? You might make a few new friends, learn about a sick new company doing some amazing things, and...

  • Onboarding Manager

    4 weeks ago

    Lehi, United States Podium Full time

    At Podium, our mission is to help local businesses win. Our lead conversion platform, powered by AI and integrations, helps local businesses convert leads faster, communicate easier, and make more sales. Every day, thousands of local businesses utilize our review management, communication, marketing, and payments products. Our work and focus on helping...

  • Customer Success Manager

    3 weeks ago

    Lehi, United States JobNimbus Full time

    Job DescriptionJob DescriptionWe are obsessed with the hero's journey at JobNimbus. Every person has a hero's journey.  Hermione Granger, James T. Kirk, Frodo Baggins, Anna & Elsa, Nacho Libre, and even YOU! This is our “call to adventure” to come check out JobNimbus. What do you have to lose? You might make a few new friends, learn about a sick...

  • Customer Success Manager, Commercial

    4 weeks ago

    Lehi, United States Nearmap Full time

    Job DescriptionJob DescriptionCompany DescriptionNearmap is unique. A global technology company with incredible people; a market-leader with energy and spirit. Nearmap was named as one of the world’s 10 Most Innovative Companies of 2020 by Fast Company magazine – and we are growing!What we do We provide easy, instant access to high-resolution aerial...

  • Customer Success Manager, Commercial

    3 weeks ago

    Lehi, United States The Ladders Full time

    Company Description Nearmap is unique. A global technology company with incredible people; a market-leader with energy and spirit. Nearmap was named as one of the world's 10 Most Innovative Companies of 2020 by Fast Company magazine - and we are growing! What we do We provide easy, instant access to high-resolution aerial imagery, city-scale 3D content, AI...

  • Client Onboarding Manager

    2 months ago

    Lehi, United States Avetta Full time

    Avetta's SaaS platform connects the world's leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights. As a result, we foster sustainable growth for businesses and their supply chains. Our SaaS subscription software is used by 85k+ active customers in...

  • Client Onboarding Manager

    4 weeks ago

    Lehi, United States Avetta Full time

    Avetta's SaaS platform connects the world's leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights. As a result, we foster sustainable growth for businesses and their supply chains. Our SaaS subscription software is used by 85k+ active customers in...

  • Customer Success Manager

    1 week ago

    Lehi, United States Naviron Full time

    Naviron is excited to partner with a growing startup that offers a business management SaaS solution to customers in the field-services/green industry. They're growing and looking for an experienced Customer Success Manager in Lehi to play a pivotal role in ensuring the success and growth of their customer base.As a key player in customer satisfaction and...

  • Customer Success Manager

    2 weeks ago

    Lehi, United States Naviron Full time

    Naviron is excited to partner with a growing startup that offers a business management SaaS solution to customers in the field-services/green industry. They're growing and looking for an experienced Customer Success Manager in Lehi to play a pivotal role in ensuring the success and growth of their customer base.As a key player in customer satisfaction and...

  • Customer Success Manager

    6 hours ago

    Lehi, United States FORETHOUGHT.net Full time

    Founded by a team of Facebook, Dropbox, and LinkedIn alumni in 2017, Forethought is on a mission to make every touchpoint between humans and organizations faster and more intelligent. Forethought is a leading Generative AI company providing customer service solutions that transform the customer experience. Our products enable seamless customer experiences by...

  • Customer Success Manager

    4 weeks ago

    Lehi, United States JobNimbus Full time

    Job DescriptionJob DescriptionWe are obsessed with the hero's journey at JobNimbus. Every person has a hero's journey.  Hermione Granger, James T. Kirk, Frodo Baggins, Anna & Elsa, Nacho Libre, and even YOU! This is our “call to adventure” to come check out JobNimbus. What do you have to lose? You might make a few new friends, learn about a sick...

  • Customer Success Manager

    20 hours ago

    Lehi, United States JobNimbus Full time

    We are obsessed with the hero's journey at JobNimbus. Every person has a hero's journey. Hermione Granger, James T. Kirk, Frodo Baggins, Anna & Elsa, Nacho Libre, and even YOU! This is our “call to adventure” to come check out JobNimbus. What do you have to lose? You might make a few new friends, learn about a sick new company doing some...

  • Customer Success Manager

    24 hours ago

    Lehi, Utah, United States JobNimbus Full time

    We are obsessed with the hero's journey at JobNimbus. Every person has a hero's journey. Hermione Granger, James T. Kirk, Frodo Baggins, Anna & Elsa, Nacho Libre, and even YOU This is our "call to adventure" to come check out JobNimbus. What do you have to lose? You might make a few new friends, learn about a sick new company doing some amazing things, and...