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Sr On-Site Service Specialist

3 months ago

Baton Rouge, United States Ricoh Full time
Job DescriptionJob Description

Summary

Description

Exp (Mos.)

Acrobat

6

Data Entry

6

Excel 6.0 for windows

6

IBM PC

6

Microsoft Office 97

12

Outlook 98

12

MS Word 6.0 for Window

6

Manager Requirements: $16.97/hr No covid restrictions at this time. Temp to engage *

Looking for someone with customer facing, print production and mail sorting experience. CW will be sorting mail, producing high quality images on a higher Ed campus in a retail establishment. There will be standing or walking at least 50 % daily and lifting throughout the day. Lifting 50 lbs is required and assistance is available for weight >50lbs. No driving is required.

Manager is seeking candidates for the following skill set:

Sorting and pitching mail into mailboxes,

Metering mail with Neopost

Providing shipping services via POS for USPS, UPS and FedEx

Delivering packages to walk up customers.

Running various print jobs posters and providing finishing (stapling, cutting , binding etc…)

Back fill Campus mail run

Provide customer quotes per request.

Take messages and route calls

Research mail/ Return to sender when undeliverable

There is walking , standing and lifting required. Lifting required, assistance provided over 50 lbs

Manager will review resumes and seek Mail sorting, Knowledge of Neopost and POS system, experience with running copier equipment and finish work, good customer service skills required, must be motivated

Dress code is business casual

Worksite is Southern University located at 500 Jessie Stone Dr 4th Floor, Baton Rouge, LA 70813 United States.

A Parking pass is provided and is required to be in vehicle at all times when parked in Student Union parking lot.


​***Shift timings***

9:00 AM to 6:00 PM (Mon- Fri)

Job Type: Temp to engage

Roles & Responsibilities

POSITION PROFILE

Provides operations functions in one or all of the following areas: operates high volume duplicating equipment, performs associated copying tasks, operates high volume document imaging equipment and related software. Also operates High volume mail management systems. Generates reports for digital printing, imaging, and mail systems in digital format. Ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Provides copier maintenance and/or repair of customer site equipment. May also perform bindery, QC and final check, housekeeping, file services, call center representative, and reception, etc. May performs various building support functions related to meeting set ups and light maintenance. Note: Due to the higher level of presentation and telephone skills needed to perform receptionist duties, employees performing this function are considered to be Senior On-Site Services Specialist. This position reports directly to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on site personnel configuration.

JOB DUTIES AND RESPONSIBILITIES

- Runs high volume copy machines and performs binding and finishing work.

- Operating high volume document imaging systems.

- Operating document image handling software

- Operating MS Office and Email systems for opening, sending and retrieving files

- Opening, saving and transferring PC files based on established protocols

- Accessing document management systems via established protocols

- Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems.

- Maintains records for management reports and inventories of supplies needed.

- Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.

- Calculates charges for jobs performed and maintains some billing logs.

- Responds to and coordinates all service calls required by customer.

- May perform filing duties in conjunction with specific customer requests.

- Delivers completed jobs to pre-determined customer locations within and outside of the site.

- Maintains daily meter and service logs.

- May travel between customer’s buildings.

- Answers customer questions regarding status or feasibility of job requests.

- Ensures upkeep of convenience copier areas by keeping neat and well stocked.

- Performs duties related to the shipping of materials.

- Performs duties related to the receiving of materials.

- May perform meeting room and conference room set ups.

- May perform building occupant moves within assigned facilities.

- May perform re-lamping and light maintenance duties as assigned.

- May perform occasional cleaning duties as needed.

- May require periodic overtime on nights and weekends, including off-hour emergency response.

- Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.

- Uses all copier equipment, calculator, fax machine, postage meter and some PC.

- Performs filing duties, which may include ‘purging’ and archiving old documents.

- Performs other duties as assigned.

Minimum Qualifications

QUALIFICATIONS (Education, Experience and Certifications)
Typically Required:
- Requires high school diploma, GED and 1 –2 years of experience or equivalent experience in a related field.
- Some related copy job experience is preferred.
- May require valid driver’s license and minimum levels of auto insurance coverage per Ricoh policy.
KNOWLEDGE, SKILLS AND ABILITIES
- Excellent customer service skills
- Good PC skills
- Good organizational skills and ability to prioritize
- Mathematical and filing skills
- Ability to use office machines and technical equipment WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS
- Typically, an office environment with adequate lighting and ventilation, and a normal range of
temperature and noise level
- Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction – prepare, provide and convey diversified information
- Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50-55 lbs. and in pushing or pulling machines on wheels, which may weigh up to 700 lbs., in order to move for repairs. Walking between buildings may be necessary.
- Moderate dexterity – regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.