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FOH Staff Member
2 months ago
Ramen Tatsu-Ya Round Rock is looking for enthusiastic and friendly FOH Staff Members to join our team. This hourly position includes tips, offering a great opportunity to grow with us while enjoying a vibrant work atmosphere. If you’re passionate about providing great service, thrive in a lively environment, and enjoy being part of a dynamic team, we’d love to hear from you
Job Description:
As a FOH Staff Member, you will play a crucial role in delivering top-notch service and ensuring a positive dining experience for our guests. Your responsibilities will include:
- Position Mastery: Perform all tasks associated with each front-of-house position efficiently, following the checklist provided by your General Manager.
- Upselling Products: Proactively upsell menu items and promotions to enhance the guest experience and increase sales.
- Guest Services and Hospitality: Provide excellent guest service through table touches, addressing guest needs, and ensuring a welcoming atmosphere.
- Daily Cleaning Duties: Maintain cleanliness throughout the shift by performing daily cleaning tasks, including wiping down surfaces and managing spills.
- Side Work and Check-Out: Complete all side work as required and check out with the Manager on Duty (MOD) to ensure all tasks are finished and shift responsibilities are met.
- Food Running: Prioritize timely delivery of food to tables to ensure guests receive their orders promptly.
- Restroom Checks: Regularly check restrooms for cleanliness and restocking, ensuring they are well-maintained throughout the shift.
- Extensive Menu Knowledge: Demonstrate a thorough understanding of the menu to answer guest questions, make recommendations, and ensure accurate order fulfillment.
Qualifications:
- Previous experience in a front-of-house role, with supervisory experience preferred
- Strong leadership skills and ability to train and motivate staff
- Excellent customer service and conflict resolution skills
- Ability to manage multiple tasks efficiently in a fast-paced environment
- Strong organizational skills and attention to detail
- Proficiency with point-of-sale (POS) systems and managing reports
Skills/Abilities:
- Must be 18+ years old
- Must successfully obtain Food Handlers & TABC certifications
- Ability to effectively communicate and follow directions
- Ability to handle and resolve customer concerns professionally
- Ability to stand for long periods and manage a busy shift
- Basic knowledge of food service operations a plus
Perks Include:
- Paid medical benefits
- Free shift meals
- Discounts at Tatsu-Ya restaurants
- Flexible hours in a fun, fast-paced environment
- Opportunities for internal growth
Benefits:
- Opportunities for career growth and development within the company
- Additional benefits, including health insurance and employee discounts
If you excel in a fast-paced setting and are passionate about providing outstanding service, apply now to join our dedicated team
