Home Care Case Coordinator
2 months ago
PROFILE The Case Management Coordinator shall be an individual who demonstrates being comfortable with change and at times uncertainty. A willingness and interest in helping out in all levels of operations is critical. The position requires significant flexibility, attention to detail, excellent organizational skills, self-motivation, resourcefulness, and strong written and verbal communication skills.
REPORTS TO: Service Experience Manager
PRIMARY RESPONSIBILITIES Community and Caregiver Relations • Sets an example for Scheduling Coordinators. • Participates in interviewing new caregivers. • Identifies new opportunities for client referrals. • Responds and manages new client inquiries for Service. • Participates in the development and implementation of staff in-services programs. • Audits client files for contract compliance and serve as a liaison for Contract/Case Managers. • Represents the organization to build visibility and to positively enhance the reputation of the program though out the community while inspiring confidence. Client Management • Ensures all client needs are met and work toward exceeding expectations. • Complete in-home assessments and address specific safety risks. • Becomes familiar with community resources in order to provide information and referrals.
Drafts, implements and revises client Plans of Care to ensure appropriateness, effectiveness, efficiency and client satisfaction. • Ensures effective communication with clients, families, caregivers, case managers and other involved parties through ongoing home visits, meetings, telephone contact, email updates and written documentation. • Develops schedules collaboratively with clients and caregivers. • Develops keen insight into the needs of clients and strengths of caregivers in order to match appropriately. • Anticipates client / caregiver issues in order to maintain quality care within client home and investigate potential risk management issues. 2 • Works with team to resolve problems. • Completes required Contract documentation. • Provides direction to Caregivers, Clients and Family and offers resources and education as needed. • Maintains an ongoing responsibility for assigned caseload. • Oversees required Nursing visits and documentation for Contract Clients. • Participates in On-Call coverage Other Duties as Assigned
EDUCATION: Bachelor’s degree in a health or human service related field preferred.
QUALIFICATIONS & EXPERIENCE: • A minimum of two (2) years experience home health care is required • Ability to interface effectively and professionally with clients and families • Knowledge of government contract management with ASAPS a plus • Proficiency in Microsoft Office as well as a comfort level in using the Internet and email and documenting electronically • Ability to handle stressful situations with compassion, understanding and patience. • Can operate with a sense of urgency and is resourceful and proactive • Possess excellent decision making, negotiation, and time management skills • Work through frequent interruptions • Work beyond normal working hours including evenings, nights, weekends, and/or holidays and in other positions temporarily, when necessary • Has a valid MA driver’s license, a vehicle available for work-related travel, and appropriate insurance
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