Information and Referral Specialist I

2 weeks ago


Bakersfield, United States Community Action Partnership of Kern Full time
Job DescriptionJob Description

SUMMARY:

2-1-1 Kern is a 24/7 operation open 365 days per year with a variety of shifts available. Work schedule may include evenings, overnights, weekends, and holidays.

The Informational and Referral Specialist (I&R) is responsible for providing confidential, appropriate, unbiased health and social service information, referrals, and advocacy to the public by telephone, bi-directional texting, and live chat. The I&R will track gaps in services, assist callers with questions, appointment needs, and be responsible for assisting in the maintenance of the 2-1-1 Kern resource database.




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