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Medical Assistant Front Office- HAN

4 months ago

Fresno, United States Sante Health Full time
Job DescriptionJob Description

Sante Health System in Fresno, CA is seeking to fill the position of a Medical Assistant Front Office at one of our busy medical offices, Hongshik Han MD Inc. This position is responsible assisting in the delivery of primary health care and patient care management. This position is responsible for greeting, instructing, directing and scheduling patients and visitors.

OUR IDEAL FRONT & BACK OFFICE
  • Positive - a can-do attitude that lifts those around you
  • Customer service oriented - focused on the needs of others
  • Friendly - can easily connect with others and work collaboratively with all service staff in support of patient care
  • Detail-oriented - a commitment to achieving a high level of accuracy and attention to detail
  • Self-motivated - no-task-too-small approach to the work, sees what needs to be done and does it
  • Efficient - a knack for effectively prioritizing tasks and managing your time
REQUIREMENTS
  • High school diploma/GED equivalent required.
  • Graduation from an accredited program for Medical Assistants required.
  • Minimum 1 year work experience, preferably in a medical office setting.
  • Excellent telephone and customer service skills.
  • Experience with electronic health records and scheduling preferred.
  • Bi-lingual Spanish an added bonus.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  1. Prepares the office each day by ensuring the reception area is clean and tidy. Replenishes drinks and snacks in lobby for patients. Adjusts TV/temperature in the patient waiting area to ensure a relaxing, comfortable atmosphere.
  2. Maintains work area and lobby in a neat and orderly manner.
  3. Greets patients and visitors in a prompt, courteous and helpful manner.
  4. Checks-in patients and verifies and updates necessary information in the medical record. Assists patients with ambulatory difficulties.
  5. Follows office scheduling policies.
  6. Answers the telephone, screens calls, takes messages and provides necessary information to the callers.
  7. Routinely call to follow-up on all no-show patients for rescheduling.
  8. Screens visitors and responds to routine requests for information.
  9. Verifies eligibility at least one day ahead of time, except on the first of each month.
  10. Completes and prepares all encounter forms one day ahead of time.
  11. Routinely checks and responds to patients in a professional manner on the reminder service website/software.
  12. Prepares daily batching for the business office and biller and prepares accurate bank deposits on a daily basis.
  13. Relay provider communications to patients by phone or mail.
  14. May preform selected ancillary duties, such as referrals and authorizations.
  15. Maintain patient files, records and other information.
  16. Attend required meetings and participates in professional development activities.
  17. Maintain patient confidentiality in compliance with HIPAA regulations.
  18. Follow all MA competencies.
  19. Back-up to back office duties as needed.
  20. In the spirit of teamwork, employees are expected to follow any other job-related instructions and to perform any other job-related duties as requested.
PERFORMANCE REQUIREMENTS.
  1. Knowledge of business office procedures.
  2. Knowledge of managed care products such as HMO's and PPO's.
  3. Knowledge of grammar, spelling and punctuation to type patient information.
  4. Skill in operating a computer and photocopy machine.
  5. Skill in greeting patients and answering the telephone in a pleasant and helpful manner.
  6. Ability to speak clearly and concisely.
  7. Ability to read, understand and follow oral and written instructions.
  8. Ability to sort and file materials correctly and in alphabetical or numeric systems.
  9. Ability to establish and maintain effective working relationships with patients, employees and the public.
ABOUT SANTE HEALTH SYSTEM

Sante Health System is a Management Services Organization that serves multiple clients. "Sante" is the French word for health. Our name symbolizes our commitment to good health, progressive care, and leadership in our community.

Sante is one of the largest healthcare claims and billing management companies in Central California. The strength of Sante is the extraordinary network of physicians, health plans, and other health service providers it offers the people of our valley. Sante coordinates with physicians, health plans, hospitals, and ancillary providers to ultimately benefit the patient in a managed care environment. Sante Health System provides numerous client services such as billing, claims processing, contracting, credentialing, finance, human resources, information services, marketing/communications, physician services, practice management, provider relations, quality improvement, and utilization management.

Sante is celebrating over 25 years of service to the community. We deeply understand that we would not be successful in enhancing the quality of life of our patients without our incredible team. This is why we have created a work culture that is comprised of talented, driven, dedicated, innovative, and service-driven professionals. We provide competitive pay, excellent benefits including medical, dental, vision, and life insurance, 401k retirement plan, paid time off, and opportunities for advancement. Being part of our team is like being part of a big family. Join our team and make Sante Health System your home away from home.

If you meet the above qualifications and are ready to provide excellent care to our patients, we want to meet you Apply now for this Front & Back Office job


www.santehealth.net