Utility Player

Who We Are

Urgent Care for Kids by Goodside Health currently has 13 clinic locations across Texas, having 9 clinics in DFW, 2 in Houston and 2 in Austin. Under the Goodside Health brand, we provide healthcare in several delivery verticals- brick and mortar pediatric urgent care, adult and pediatric telemedicine and in SchoolMed, our school-based whole child healthcare service. We currently operate in Texas and Broward County, Florida. Our team members are unified behind one mission- to change the way healthcare is delivered for all children and to ensure the equity of care is accessible and equal for all. Our purpose is to close the gaps in children’s healthcare through innovation and execution.

The Role

We are on the hunt for sharp and innovative Seasonal and Full-Time core Utility Players for our Humble/Katy/Conroe office who share our core values: Passion, Humility, Adaptability, Nurture, and Experience. These clinicians are typically Certified Medical Assistants and Licensed Vocational Nurses that are the true definition of a team player. Our core values are at the heart of everything we do

The term “Utility Player” is an all-encompassing title that refers to a clinician that is responsible for covering front desk and reception (including insurance verification and patient registration), back-office care, triaging, radiology, curbside labs and many other duties that are essential for our clinics to run smoothly. Above all, Utility Players are warm, humble, passionate about healthcare and provide 5-star care to our patients and their families.

Critical Success Factors of a Utility Player

• Operates with a sense of urgency when working and able to handle multiple tasks at once
• Acts as a steward of information that is willing to train new team members
• Accepts daily assignment in the clinic with grace and enthusiasm
• Exceptional customer service skills
• Helps others when needed and takes initiative to do tasks without being asked
• Communicates clearly with the provider on duty and shows professionalism and tact in daily tasks
• Passion for pediatrics and desire to grow

The Culture and Team

Alongside the Clinic Management team, our clinicians are supported by the Clinical Operations team. This team works closely with the clinics regarding inventory, continuing education and many other things to help our clinics run at optimal excellence. We share wins with each other on our Employee Engagement Platform called Assembly, speak openly with our C-Suite Executives and learn about company updates in our monthly Company Town Halls and receive frequent open surveys from our People Operations team asking for input on employee experience.

Responsibilities include but are not limited to:

• Triage patients upon arrival
• Communicate with the provider that the patient is ready and give a brief verbalization of symptoms and abnormal vitals
• Documentation and summary of visit in EMR system (eMDs)
• Assist provider in procedures and patient care including splinting, radiology, vaccines, medication administration, phlebotomy, etc.
• Administer and document medication as directed by the provider
• Prepare, clean, and maintain exam and treatment rooms
• Obtain labs and call back patients when lab results are in
• Provider patient education at the end of the visit and answer any follow up questions
• Position patients for radiology procedures and remove all artifacts (training provided by UC4K)
• Front office responsibilities & procedures including insurance verification, patient registration, answering phones, performing monetary transactions, etc.
• Any and all other duties as assigned

Urgent Care for Kids Benefits

All full-time staff members are eligible to participate in our suite of benefits on the first day of the month following 30 days of employment.

• Competitive salary & incomparable company culture
• Medical, Dental, and Vision coverage with several tiers of coverage to choose from
• Accident, critical illness and hospital indemnity insurance
• Company-paid basic life insurance
• Voluntary life & disability insurance (short-term and long-term options available)
• Legal & identity theft protection
• PTO

All full-time and part-time staff members are eligible for the below benefits.

• 401(k)
• Professional Development Reimbursement
• Employee Assistance Program (company-paid)
• Free in-clinic & telemedicine visits for employees & dependents
• Corporate Discount Program inclusive of flights, hotel stays, theme park tickets, retail discounts, etc.
• BLS and PALS renewal classes (company-paid)

Goodside Health is grateful for all candidate submissions, however this role is not outsourced to external vendors at this time.

• Passion for children
• Experience working in a Pediatric Office, Pediatric Hospital, or Urgent Care within the past 3 years and lasted at least 6+ months
• Certified Medical Assistant (CMA, RMA)
• LVN - TX License
• BLS certification required (online renewal accepted by American Heart Association)
• Knowledge of HIPPA, OSHA, basic clinical procedures, CLIA-Waived Testing, EMR software
• Work in a fast-paced environment