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Patient Service Representative

2 months ago

Farmington, United States Beaumont Urgent Care Full time
Job DescriptionJob Description

We have a full time, front desk/medical receptionist position open at our clinic located at 3200 Walton Rd, Rochester Hills, MI, 48309 and 845 S Lapeer Rd, Lake Orion, MI 48362.

Scheduling is tentative 8am - 8pm, 3 shifts/week for full time on a floating schedule. Rotating weekends and holidays are required. Schedules published on a monthly basis.

Job description

The Patient Service Representative is the first point of contact between the patient and clinical staff. Patient check in, insurance verification, collection of co-pays and balances, various other front office duties. The front office position plays a vital role of ensuring & exceeding the expectations of the patient with the Beaumont Urgent Care experience.

Responsibilities:

  • Greet patients and provide instructions to all visitors in a polite and professional manner
  • Analyze health insurance benefits, verify insurance eligibility and relay relevant information regarding payment policies and billing/collection processes
  • Maintain the readiness of the Beaumont Urgent Care reception area
  • Perform clerical tasks and adhere to established policies and procedures
  • Determine and collect each patient’s financial responsibility
  • Assist the practice manager and other staff as required
  • Provide overall support for Physicians and office operations
  • Obtain and document patient history
  • Understand and enforce standard healthcare regulatory requirements
  • Collect and maintain all patient and business documents while maintaining confidentiality
  • Perform office procedures including all general administrative duties
  • Document Electronic Medical Record (EMR) all medical interventions
  • Assure HIPAA and OSHA compliance
  • May be asked to travel to nearby Beaumont Urgent Care locations to support the staff

Minimum Qualifications:

  • High school diploma or equivalent.
  • Prefer at least one year experience in a medical office or emergency room setting.
  • Urgent care experience preferred, but not required.
  • Ability to work 8am to 8pm 3 days/week, rotating weekends and holidays.
  • Experience with insurance eligibility and co-pay determination. Certification & experience as a medical assistant a plus, but not required.

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