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Project Coordinator/CSR

3 months ago

Cherry Hill, United States AlphaGraphics - US242 Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k) matching

Location: AlphaGraphics Cherry Hill

Job Type: Full-Time

About Us: AlphaGraphics is a leading provider of print, marketing, and visual communication services. We are dedicated to delivering exceptional customer service and innovative solutions to meet our clients' needs. Join our dynamic team and be part of a company that values creativity, quality, and customer satisfaction.

Job Description: We are seeking a motivated and detail-oriented Customer Service Representative (CSR) to join our team. The CSR will be the first point of contact for our customers and will play a crucial role in ensuring a positive customer experience. The ideal candidate will have excellent communication skills, a strong work ethic, and a passion for helping customers.

Responsibilities:


  • Greet and assist customers in a friendly and professional manner.
  • Respond to customer inquiries via phone, email, and in-person.
  • Process orders, handle payments, and manage transactions.
  • Provide information about products and services, including pricing and availability.
  • Resolve customer complaints and issues promptly and efficiently.
  • Collaborate with the production team to ensure timely and accurate order fulfillment.
  • Maintain a clean and organized work area.
  • Assist with administrative tasks as needed.
  • MUST be detail oriented.
Qualifications:


  • High school diploma or equivalent; college degree preferred.
  • Previous customer service experience is a plus.
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills and the ability to work well in a team.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Ability to multitask and manage time effectively.
  • Attention to detail and a high level of accuracy.
  • Positive attitude and a commitment to providing outstanding customer service.
Benefits:


  • Health insurance offered.
  • Paid time off and holidays
  • Simple IRA retirement plan
  • Opportunities for career growth and advancement