Lead HVAC Service Technician

1 month ago

Plainfield, United States New Wave Home Solutions Full time
Job DescriptionJob Description

No On-Call Required

Join the New Wave Home Solutions family and experience more than just a job - embark on a fulfilling career journey with a company that values your growth, well-being, and success At New Wave Home Solutions, we go beyond HVAC solutions; we foster a supportive and rewarding work environment where your contributions are recognized and celebrated.

Why work with us?

  • Fun and Collaborative Environment: While we are dedicated to providing exceptional service to our clients, we also believe in fostering a fun and collaborative work atmosphere. Join our team and enjoy socializing in our open office space, where camaraderie is at the heart of our success.
  • Comprehensive Competitive Benefits Package: We understand the importance of your well-being. That's why we offer a comprehensive benefits package, including medical, dental, vision, and AFLAC insurance. Your health and happiness matter to us.
  • Investment in Your Growth: We believe in the continuous development of our employees. Enjoy the opportunity for continuing education and reimbursement options, ensuring you stay at the forefront of industry trends and advancements.
  • Performance-Based Bonuses: Recognizing and rewarding excellence is our commitment. Experience the satisfaction of earning performance-based and spiffs based on ancillary sales, celebrating your hard work and dedication.

What we offer:

  • 70% employer covered medical, dental, and vision insurance
  • AFLAC benefits include long-term/short-term disability, accidental, life, and cancer insurance
  • 1-week vacation in the first year accrued on day one, usable after 90 days. Additional vacation time is provided based on tenure
  • 6 Paid Holidays
  • Reimbursement for NATE Certification
  • Company tablet
  • Company vehicle to use during working hours
  • Uniforms provided
  • In-house training
  • Continuing education through our supplier

Pay Range: $29.47/hr to $41.33/hr depending on experience

Primary Job Function: The HVAC Service Technician is responsible for the service and maintenance of residential and light commercial HVAC systems. All while maintaining the quality of work and representing the company in a manner that promotes good relations.

Responsibilities:

  • Perform maintenance and repairs on various residential heating and air conditioning systems, delivering high-quality service to our valued customers
  • Make product recommendations and educate customers about HVAC options to help them make informed decisions
  • Test HVAC systems after repairs or maintenance to ensure proper functionality and performance
  • Communicate with clients in a courteous and professional manner, explaining diagnoses and recommended solutions clearly
  • Document all work performed, including repairs made, parts used, and any additional recommendations or follow-ups
  • Adhere to safety protocols and guidelines to ensure a safe work environment for clients and team members
  • Provide training to entry-level service technicians

Required Qualifications:

  • High school diploma or equivalent
  • Valid driver's license and insurable driving record
  • Ability to pass a drug screen and background check
  • 3+ years' of experience with residential and light commercial HVAC
  • Willingness to travel to the service area
  • Excellent customer service skills
  • Professional appearance
  • Universal EPA Certification
  • Ability to read and interpret new construction plans in regards to HVAC installation
  • Ability to work well with technology and adapt to change
  • Strong communication skills and ability to work well under pressure
  • Ability to lift 58 lbs
  • NATE Certification is a plus

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