Current jobs related to Customer Service Representative - Eliot - Haffner's

  • Customer Service Representative

    2 weeks ago

    Eliot, Maine, United States Jake Rodden - State Farm Agent Full time

    Job OverviewAs a Customer Relations Representative with Jake Rodden - State Farm Agent, you will play a vital role in delivering exceptional client experiences that drive the growth of our successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit. You will have opportunities for...

  • Customer Service Representative

    2 weeks ago

    Eliot, Maine, United States Cumberland Farms Full time

    Customer Service Role at Cumberland FarmsAs a Retail Sales Associate at Cumberland Farms, you will be responsible for ensuring every customer receives outstanding service. This includes maintaining high standards of product knowledge and customer service.Key Responsibilities:Interact with customers to provide information and assistance in response to...

  • Flex Merchandising Representative

    3 weeks ago

    Eliot, Maine, United States Drive Line Service Full time

    Job SummaryWe are seeking a skilled and detail-oriented Flex Merchandising Representative to join our team. As a key member of our retail services team, you will be responsible for providing high-quality merchandising services to our clients across the United States.Key ResponsibilitiesVisiting various retail locations within a 25-mile radius of your home to...

  • Domino's Pizza Team Member

    2 weeks ago

    Eliot, Maine, United States Domino's Pizza Full time

    About UsAt Domino's Pizza, we're passionate about delivering exceptional customer experiences and serving high-quality pizzas to our communities. We're seeking a talented Customer Service and Pizza Making Representative to join our team!Key ResponsibilitiesProvide exceptional customer service to our valued customersPrepare and cook pizzas to our high...

  • Sales Associate Role

    2 weeks ago

    Eliot, Maine, United States Cumberland Farms Full time

    Customer Service Role at Cumberland FarmsAs a Customer Service Representative at Cumberland Farms, you will be responsible for ensuring every customer receives outstanding service. Your role will involve maintaining high standards of product knowledge and customer service. You will also interact with customers to provide information and assistance in...

  • Rural Mail Carrier Assistant

    3 weeks ago

    Eliot, Maine, United States US Postal Service Full time

    Job SummaryAs an Assistant Rural Carrier with the US Postal Service, you will be responsible for delivering packages on Sundays and observed holidays using dynamic route descriptions. Your duties will include case, delivering, and collecting mail and packages on Saturday along a prescribed rural route using a vehicle. This is a unique opportunity to work...

  • Tire Service Supervisor Full Time

    4 months ago

    Eliot, United States BJ's Wholesale Club Full time

    Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ’s Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we’re committed to providing outstanding service...

  • Driver Helper

    1 week ago

    Eliot, United States United Parcel Service Inc. Full time

    SHIFT YOUR FUTURE Seasonal Driver Helper SHIFT YOUR TEAM Who exactly are UPS Seasonal Driver Helpers? As a Driver Helper this is a position where youll ride along with a Package Delivery Driver in our famous brown trucks and help get packages of all shapes and sizes exactly where they need to be. Its a lot of in and out of the truck, making deliveries,...

  • Manufacturing Manager

    3 weeks ago

    Eliot, United States Lonza Full time

    United States, Portsmouth (New Hampshire) Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap. Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working...

  • Assistant Club Manager

    1 month ago

    Eliot, United States BJ's Wholesale Club Full time

    Job DescriptionJoin our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ’s Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we’re committed to providing...

  • Retail Sales Associate

    1 month ago

    Eliot, United States Cumberland Farms Full time

    Cumberland Farms - 28 LEVESQUE DRIVE [Sales Associate / Team Member] As a Retail Sales Associate at Cumberland Farms, you'll: Ensure that every customer receives outstanding service; Maintain outstanding standards, product knowledge and all other components of customer service; Interact with customers to provide information and assistance in response to...

  • Retail Sales Associate

    3 weeks ago

    Eliot, Maine, United States Cumberland Farms Full time

    Job Summary Cumberland Farms is seeking a highly motivated and customer-focused Retail Sales Associate to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and meeting sales goals. Key Responsibilities Ensure every customer receives...

  • Dunkin' Crew Member

    3 weeks ago

    Eliot, Maine, United States The Salema Group Jobs Page Full time

    About the JobWe are seeking a motivated and customer-focused individual to join our team as a Crew Member at Dunkin'. As a key member of our team, you will be responsible for providing exceptional customer service, operating restaurant equipment, and maintaining a clean and safe work environment.ResponsibilitiesProvide excellent customer service by...

  • Dunkin' Crew Member

    3 weeks ago

    Eliot, Maine, United States Dunkin' Full time

    Are you passionate about delivering exceptional customer experiences and creating a positive atmosphere in a fast-paced coffee shop environment? We're seeking enthusiastic and dedicated individuals to join our Dunkin' team as Crew Members.As a Crew Member, you'll have the opportunity to work in a dynamic and supportive team environment, where you'll be...

  • Commercial Driver

    3 weeks ago

    Eliot, Maine, United States WIN Waste Innovations Full time

    Job Summary:WIN Waste Innovations is seeking a skilled Commercial Driver to join our team. As a Commercial Driver, you will operate heavy-duty trucks with front or rear end load lift attachment, providing pick-up services for containers filled with waste or recyclable material. Your primary responsibility will be to transport materials to disposal, transfer,...

  • Store Assistant

    4 weeks ago

    Eliot, Maine, United States Circle K Stores, Inc. Full time

    Store Assistant OpportunityWe are seeking a highly motivated and organized individual to join our team as an Assistant Manager. As an Assistant Manager, you will be responsible for assisting the Store Manager in overseeing the daily operations of the store, including managing inventory, supervising staff, and maintaining a clean and safe store...

  • Dunkin' Team Lead

    3 weeks ago

    Eliot, Maine, United States Dunkin' - Franchisee Of Dunkin Donuts Full time

    At Dunkin', we're committed to making a difference in our communities. As a Team Leader, you'll play a key role in helping us achieve this goal. You'll be responsible for creating a fun, friendly, and safe environment for your team members and customers. This includes ensuring operational and cleanliness standards are met during your shift, assisting...

  • Commercial Driver

    4 weeks ago

    Eliot, Maine, United States WIN Waste Innovations Full time

    Job Title: Commercial DriverWIN Waste Innovations is seeking a skilled Commercial Driver to join our team. As a Commercial Driver, you will be responsible for operating heavy-duty trucks with front or rear end load lift attachment, providing pick-up service of containers filled with waste or recyclable material.Responsibilities:Operate vehicle in accordance...

  • Waste Management Driver

    3 weeks ago

    Eliot, Maine, United States WIN Waste Innovations Full time

    Job Summary:WIN Waste Innovations is seeking a skilled Commercial Driver to join our team. As a Commercial Driver, you will be responsible for operating heavy-duty trucks with front or rear end load lift attachment, providing pick-up service of containers filled with waste or recyclable material. Responsibilities: Operate vehicle in accordance with WIN...

  • Dunkin' Crew Member

    4 weeks ago

    Eliot, Maine, United States The Salema Group Jobs Page Full time

    About the JobWe are seeking a highly motivated and enthusiastic Crew Member to join our team at Dunkin'!Key Responsibilities:Provide exceptional customer service and ensure a positive guest experienceOperate restaurant equipment and maintain a clean and safe work environmentCount money and make change, as well as handle customer transactionsAnticipate and...

Customer Service Representative

3 months ago

Eliot, United States Haffner's Full time $18 - $22
Job DescriptionJob DescriptionDescription:

Haffner's: A Regional Leader Fueled by Family, Integrity, and Safety.


At Haffner's, we're more than a company – we're a family. As a prominent wholesale fuel distributor in New England, we've established a strong presence, managing 72 gas stations, convenience stores, car washes, and food service locations. Our renowned Haffner's brand operates across Massachusetts, New Hampshire, and Maine.


We go beyond fuel distribution, offering heating oil, propane, and HVAC services to 45,000 customers across the region. Our commitment to integrity and safety is unwavering; it's in everything we do. We prioritize building relationships and consistently doing the right thing.

Our culture thrives on growth, innovation, and excellence. As a part of our team, you'll contribute to our ongoing success, embracing the core values of "Fueled by Family," "Always do the right thing," and "Safety...In everything we do."


Job Summary

This position is accountable for providing Haffner’s customers with an outstanding, positive customer experience.


Required Qualifications:

  1. Minimum of 3 years of customer service experience, preferably in a call center environment.
  2. Minimum of 1 year experience in the Heating and Energy sector.

Specific Responsibilities:

  • Provide outstanding, positive customer service to Haffner’s customers via telephone, email, and lobby visits.
  • Answer initial and follow up calls from customers who have delivery, service, and technical support issues, with the ability to take full ownership of the issue from start to finish.
  • Responds to inquiries by utilizing approved scripting and established SOPs to research and clarify desired information. Provides follow up when escalation or alternative solutions are required.
  • Develop new business opportunities with existing customers by promoting company products and services.
  • Maintains required documentation for new and existing customers.
  • Input data/call documentation/notes into the company computer platform (i.e. Cargas) at the time of the interaction to keep each customer record updated.
  • The ability to deal with the demand of fast paced and high-volume operation.
  • Adheres to schedules and work time availability guidelines set forth by management.
  • Supports Finance Department by making accounts receivable calls and processing statements.
  • Performs other related duties, or duties that maximize the individual’s knowledge and contributions, at the discretion of the Customer Service Manager and Customer Service Site/Team Lead.
Requirements:

Leadership, Education and Training Requirements:

  • Absolute commitment to customer satisfaction, including timely issue resolution and proactive customer outreach.
  • Concise, effective verbal and written communications skills, with strong conflict resolution abilities and the ability to empathize with customers.
  • Ability to excel both individually and as part of a larger team.
  • Capability to execute tactically by organizing multiple processes, and prioritizing duties, in a multitasking and rapidly changing work environment.
  • Willingness to participate in mandatory training sessions that grow product knowledge and promote stronger customer satisfaction.

Technical Requirements:

  • Prior customer service experience, particularly in a high-volume environment, preferred.
  • For certain offices, availability to work varied shifts at peak times, including evenings and weekends.
  • Proficient in MS Excel, Outlook, PowerPoint, and Word, as well as web-based applications.


Job Environment:

While performing the duties of this job, the employee is regularly required to sit, stand, reach, and lift. The employee must regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 10 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Benefits:

  • Employee Discount on gasoline, and residential propane and oil
  • Medical, Dental, and Vision Insurance
  • 401K Retirement Plan with Company Match
  • Paid Time Off
  • Company Paid Life Insurance and Optional Life Insurance
  • Short-Term and Long-Term Disability
  • Critical Illness and/or Accident Insurance

Compensation:

Hourly Rate/Salary is based on a range of factors that include relevant experience, knowledge, skills, and other job-related qualifications. For the purpose of this role, the minimum opportunity is:

$18.00 per hour


HOPHP