Customer Service Representative

2 weeks ago


Eliot, Maine, United States Jake Rodden - State Farm Agent Full time
Job OverviewAs a Customer Relations Representative with Jake Rodden - State Farm Agent, you will play a vital role in delivering exceptional client experiences that drive the growth of our successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit. You will have opportunities for career advancement and professional growth while resolving customer inquiries, collaborating with our team, and anticipating the needs of our community members.

Key Responsibilities
  • Establish and maintain strong customer relationships through regular follow-ups and communication.
  • Provide prompt, accurate, and friendly customer service, addressing inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Utilize a customer-centric approach to educate clients about insurance options, tailoring solutions to meet their unique needs.
  • Employ effective communication to efficiently meet customer needs while promoting business development.
Requirements
  • Dedication to delivering exceptional customer service.
  • Ability to empathize with customers, address their concerns, and anticipate their needs.
  • Excellent communication skills to interact with customers and collaborate with our team.
  • Proactive problem-solving approach.
Benefits
  • Competitive hourly pay plus commission/bonus opportunities.
  • Potential for career advancement and professional growth within our agency.
  • Paid time off (vacation and personal/sick days).
  • Health benefits.
  • Valuable career-building experience.


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