AUTO Service BDC Customer Care Specialist

4 weeks ago


San Antonio, United States Vara Chevrolet Full time
Job DescriptionJob Description

Now hiring a Business Development Coordinator to join our growing team The right candidate will be a team player with a "can-do" attitude and excellent communication skills. Day-to-day tasks will include initial communication with clients regarding our product and service offerings.

Vara Chevrolet is located off of IH-35 South just a few minutes from downtown San Antonio. 

Full Time Benefits

  • Company covers 75% of employee medical insurance premium
  • 401k with employer match
  • Major holidays, floating holidays, and a 3-day Easter weekend 
  • Sick Leave
  • Company offers affordable Dental/Vision/others
  • Five days paid Vacation after 1 year
  • 10 days paid vacation after 2 years
  • Closed Sunday
  • 5 day work week with alternating Saturdays
  • Flexible schedule

Responsibilities

  • Answer customer calls and establish follows-up with sales appointments

  • Respond quickly to internet, phone and live chat inquiries using email, scripts and templates

  • Provide customers with initial product information and direct them to the appropriate dealership resources

  • Present financing options based on customer needs

  • Follow up with leads that are not ready to make an appointment or no-show

  • Participate in team and process development sessions – keeping positive relationships with service teammates, other departments, and dealership management

  • Utilize CRM tracking system daily

Qualifications

  • At least one previous role based in customer service experience

  • Excellent teammate with collaborative attitude and eagerness to improve

  • Sales experience or willing to learn and build sales skills

  • Prompt and courteous demeanor

  • Positive and hardworking personality

  • Strong computer skills

  • Valid current driver’s license

Vara Chevrolet is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. At-will employer. 


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