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Assistant General Manager

4 months ago

Fargo, United States Holiday Inn Express Fargo - West Acres Full time
Job DescriptionJob DescriptionS&L Hospitality is currently looking for a leader in the hospitality industry that is ready for a new opportunity The Holiday Inn Express - West Acres is hiring for an Assistant General Manager. Ideal candidates will have previous leadership experience in the hospitality industry, IHG/Opera experience preferred, ability to train and develop team members, and an understanding of the business demands that an AGM role can bring. This role will have a close working relationship with two other properties in the Fargo area including leadership within walking distance to utilize as mentors and resources.Essential Job Functions May Include:
  • The AGM will assist the General Manager with the overall operation, supervision and development of staff as well as motivating and creating a culture that offers expectational service internally and externally. This position will need to be in the "know" with IHG brand standards. 
  • Daily responsibilities may include or serve at the back up to the property accountant on: Daily deposits; Daily audit summary; Change orders; Purchasing.
  • Review and follow up of any guest complaints including responding to any guest complaints (i.e. apology letters, follow up telephone call, etc.) communicated to the brand’s directly; monitoring and working with housekeeping; supervising front desk staff and monitoring reservation pick up and rate strategies in order to maximize revenues.
  • Monitoring and assisting Executive Housekeeper with establishing and maintaining set par levels for housekeeping. Assisting with ordering housekeeping and laundry cleaning supplies, as needed.
  • Back up to the Accounting and Front Desk’s Monthly responsibilities include but are not limited to: Assisting with month end procedures and any other action items as identified and required by the accounting team at S&L Hospitality.
  • Alternate "on-call" moments with the General Manager, understanding the business demands of the industry and property. 
  • Personally adhere to all policies and procedures as identified within the employee handbook and S & L Hospitality guidelines. Maintains overall “Confidentiality” of information as it relates to the brand, S & L Hospitality and ownership.
  • Participate in the annual operational budget development with primary responsibility of creating the day-by-day budget projections by market segment (projected rooms sold, ADR and revenues).
  • Responsible for developing and submitting a rolling 90-day forecast each month. Once approved by the General Manager, 90-day forecast should be submitted to the Director of Operations.
  • Ensures that all rate plan and code configurations are created and tracked in a timely fashion and per brand standards.
 Why S&L Hospitality?

S&L Hospitality is always seeking hardworking and energetic individuals to fill a variety of positions at our properties. Our mission is to provide comfortable, clean, safe and memorable guest experiences while involving the owners and investors in the product and process that makes hospitality a rewarding, profitable and quality partnership.

It is a core value of ours to become involved with the local communities where we do business. We also pride ourselves on the extremely low employee turnover throughout our company.

Benefits such as:

For all team members:

  • Eligibility to enroll in the 401(k) after 6 months of service.
  • 100% match at 3% contributions, 50% up to 5%.
  • Paid Time Off – Sick & Vacation
  • Holiday Pay
  • Growth and development opportunities with us as a company, potentially at the same property or transferring to another one of our properties. Currently have properties in Wisconsin, South Dakota, North Dakota and Iowa.
  • Travel discounts available through Choice Brand Hotels, Hilton, IHG and Marriott as well as at our independent properties.

For regular full time team members/leadership team:

  • We offer medical, dental, and vision insurance as well as opportunities to enroll in STD, LTD, critical illness, accident and/or life insurance as well as flex spending.