Sr Manager, Principal, Business Analysis

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.   We are EVERSANA.  

THE POSITION: The Sr. Manager / Principal of Business Analysis, reporting to the Sr. Director, Solution Architecture & Platforms, will lead and mentor a team of Technical Business Analysts (TBAs) while providing senior-level business analysis expertise.  You will play a critical role in bridging the gap between business stakeholders and technical teams, ensuring successful project delivery, and driving strategic business initiatives. Our ultimate goal is to exceed the expectations of our clients, both internal and external.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:

• Business Analyst Team Leadership:
  • Lead, mentor, and coach a team of Technical Business Analysts (TBAs) and/or Product Owners.
  • Establish team KPIs and foster a collaborative, high-performing environment.
  • Delegate tasks and projects effectively, ensuring clear ownership and accountability.
  • Provide performance feedback and develop the technical and analytical skills of your team.
  • Guide the team in effectively performing the following activities:
    • Collecting and documenting clear, concise business requirements and rules.
    • Facilitating cross-functional requirements gathering sessions.
    • Translating business needs into user stories (JIRA & Confluence).
    • Collaborating with internal teams and clients.
    • Creating visualizations of current/future state business, operations, and technical processes.
    • Defining best practices and managing tools/templates for the TBA team.
    • Planning and allocating BA resources.
• Advanced Business Analysis:
  • Partner with business stakeholders to identify needs, define solutions, and develop clear requirements.
  • Analyze complex business processes for improvement and optimization.
  • Document requirements using various techniques (use cases, user stories, data flow diagrams).
  • Develop and manage project plans and timelines to ensure on-time and on-budget delivery.
  • Conduct feasibility studies and cost-benefit analyses to evaluate proposed solutions.
  • Collaborate with technical teams to translate business requirements into technical specifications.
  • Facilitate workshops and meetings to gather requirements and manage stakeholder expectations.
  • Identify and manage project risks, developing mitigation strategies.
  • Monitor project progress and proactively communicate potential issues or roadblocks.
  • Develop and maintain business process documentation.
  • Stay up-to-date on industry trends and best practices in business analysis.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• Bachelor's degree in Business Administration, Information Technology, or a related field
• Minimum 7-10 years of experience in business analysis, with at least 3-5 years in a senior or lead role
• Proven experience managing and mentoring a team of business analysts
• Strong understanding of business process modeling, requirements gathering, and solution design
• Minimum 5 years working in the Pharmaceutical, Healthcare, or Health Insurance industries
• Excellent analytical and problem-solving skills
• Excellent communication, collaboration, and interpersonal skills
• Experience working in a cross-functional environment
• Proficiency in MS Office Suite (Word, Excel, PowerPoint, MS Project)
• Experience with business analysis tools (e.g. Jira, Azure DevOps, Miro, Mural, Visio)
• Experience in collecting, and defining business requirements, user stories, process flows, and wireframes
• Familiarity with business analysis concepts, tools and techniques
• Ability to interact with people from all disciplines with all levels of experience
• Experience working both independently and collaboratively as part of cross-functional teams

PREFERRED QUALIFICATIONS:

• 3 – 5 years of experience as a Manager of Business or Systems Analysis
• Customer Relationship Management System experience
• Salesforce Health Cloud, MuleSoft experience
• Experience working with pharmacy software (e.g. CPR+, CareTend, PioneerRx)
• Experience with Atlassian applications, including Jira and Confluence
• Experience with wireframe tools such as Balsamiq
• Scrum Product Owner or ScrumMaster Certified; experience migrating an organization to Agile

OUR CULTURAL BELIEFS:

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and empower others to act now.

Grow Talent I own my development and invest in the development of others. 

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful and timely dialogue.

Embrace Diversity I create an environment of awareness and respect.

Always Innovate I am bold and creative in everything I do.

EVERSANA is committed to providing competitive salaries and benefits for all employees. The anticipated base salary range for this position is $97,000 to $136,000 and is not applicable to locations outside of the U.S.  The base salary range represents the low and high end of the salary range for this position.  Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living).  EVERSANA reserves the right to modify this base salary range at any time.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

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