Bilingual EVV Coordinator, Tucson

4 weeks ago

Tucson, United States Arion Care Solutions Full time
Job DescriptionJob Description

*** Must live in the Greater Tucson, AZ Area ***


*** Must be Bilingual (English/Spanish) ***


PURPOSE:

To assist and support management teams with EVV-related tasks and processes.


COMPETENCIES:

  • Must be at least 18 years of
  • Pass required background
  • Strong customer service experience
  • High School Diploma
  • Thorough knowledge of all Windows applications (Word & Excel)
  • Ability to learn new software
  • Experience with developmental disabilities is a must
  • Must be able to work flexible hours
  • Must be Bilingual (English/Spanish)

ESSENTIAL JOB FUNCTIONS:

  • Respond to all communication from members, families, and staff in a timely and professional
  • Manage current Spoke Choice clock-ins,
  • Monitor timecard errors,
  • Monitor EVV location issues,
  • Monitor provider engagement in SpokeChoice engagement (entering times daily)
  • Monitor guardian engagement in SpokeChoice engagement (approving times daily)
  • Monitor ATC tasks, HAH data and ECH note
  • Monitor RSP daily times,
  • Communicate and problem solve EVV/SpokeChoice related challenges with providers and
  • Coordinate FOB and designee
  • Maintain ongoing EVV-related attestations (provider and guardian).
  • Support SpokeChoice and EVV-related troubleshooting
  • Coordinate daily provider schedules (including schedule changes, missed/rescheduled sessions )
  • Enter and maintain daily provider
  • Communicate SpokeChoice/EVV-related reports with team
  • Ability to work a flexible schedule in order to meet
  • General office duties including data entry, spreadsheet maintenance and report
  • Work as a team member with others to assist with their duties as necessary and
  • Follow all company and State policies and procedures including, but not limited to:
    • Reporting to work on time as
    • Refraining from excessive
    • Obtaining prior approval for desired time
    • Maintain company property and
    • Maintain all records, logs, and other documentation as required by company and funding source policy and
    • Maintain professional demeanor and protect confidentiality of member, staff and agency information.
    • Other duties as assigned

EQUIPMENT NORMALY USED:

  • Smart Phone
  • Laptop
  • Multi-functional Printer

PHYSICAL AND MENTAL REQUIREMENTS:

  • Ability to lift items weighing up to 30
  • Patience: Ability to exercise restraint and self-control in potentially high stress, challenging situation

WORK ENVIRONMENT:

  • This job operates as a remote tele-work position, as Arion Care Solutions does not provide a separate workplace at a corporate location. Working from home requires a high degree of discipline and the ability to have a space dedicated to work in the home and provision for childcare if appropriate.

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