Field Service Engineer

4 weeks ago


Dallas, United States AFL Full time

Job SummaryThe Field Service Engineer is responsible for creating Bill of Materials (BoMs), Installation Detail Plans and the implementation of projects in the field. The Field Service Engineer will support business in Texas, Louisiana, and California. Minimal travel to sites required.ResponsibilitiesMust have knowledge and Experience of using ATT Network Management SystemsPrevious Central Office ExperienceProvide remote support and troubleshooting assistance to Test Technicians deployed in the fieldWriting of BOMsProvide technical assistance to the Project Management team.Ability to write test plans and non-intrusive Methods of Procedure (EMOPs)Organize and conduct meetings as necessary to meet departmental objectivesWork with internal department managers as needed to meet company objectivesUnderstands, adheres to, and promotes the Environmental, Health & Safety policiesOther duties as assigned by Manager.Personal QualitiesAnalytical Thinking - Exceptional ability to analyze data and utilize it to make sound decisionConflict Management and Resolution Skills - Build consensus, anticipate and solve problemsResults focused - Ability to organize and manage multiple, and at time competing prioritiesCommunication Skills - Demonstrate communication skills necessary to interpret policies in situations requiring persuasion and prepare and present presentations,Relationship building skills - ability to work within a dynamic team setting and provide role model leadership to AFL workforceQualificationsMinimum of four years telecommunications training and/or experience. Must have demonstrated proficiency at the Technician and Project Mgt. level.Highly organized and able to manage multiple projects and tasksExcellent Customer service skillsHave experience with Microsoft Office and Vendor Specific Software.Think critically and problem solveHandle confidential/ sensitive information with discretionGood judgmentWorking ConditionsUse of standard office equipmentGood vision and hearingFinger and wrist dexterityLight physical effort (usually lifting/moving 50 pounds)Walking up and down stairs General hours of Monday through Friday 8:00am to 5:00pm. Ability to provide support during and outside regular business hours is required.Work indoor/outdoor with variable conditionsRegional travel required.Must be able to work in the United States.



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