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Tenant Experience Coordinator

2 months ago

Miami, United States CP Group Full time
Job DescriptionJob Description

About Us

CP Group, a vertically integrated commercial real estate and management firm, has been a leading owner-operator and developer of commercial real estate throughout the Sunbelt since 1986. Today, CP Group is the largest office landlord in Florida, Atlanta's largest private commercial property owner, and in the top 25 of largest office landlords in the United States.

CP Group brings an extensive track record and unparalleled market insight to advance investors' opportunities in the region's most dynamic markets. Headquartered in Boca Raton, Florida, the company has a corporate office in Atlanta and regional offices in Dallas, Denver, Jacksonville, Miami, and Washington DC.

Position: Tenant Experience Coordinator

Summary:

The Tenant Experience Coordinator will be responsible for executing a wide variety of initiatives including amenities, tenant events, vendor outreach and civic partnerships for two Class-A office towers in downtown Miami. The Tenant Experience Coordinator is responsible for maintaining relationships with tenants and for the development, coordination and implementation of tenant special events including ideation, marketing materials, event logistics, and management of event performance.

Essential Responsibilities:

Customer Service and Communication

• Serve as liaison between Property Management team and the tenants.

• Take a leadership role in communicating to/from tenants, vendors, the management team, community representatives, etc.

• Obtain customized tenant information for points of contact for birthdays, tenant anniversaries, etc.; manage tenant appreciation gifts and recognition.

• Distribute Welcome Packages for new tenants.

• Distribute frequent tenant correspondence on the upcoming week's events and activities.

• Liaison with community businesses to develop discount programs with exclusive offerings for tenants.

• Distribute flyers to tenants regarding upcoming activities and events.

• Greet tenants upon arrival daily from 8am - 9am as they enter the building

• Ensure the amenity guide/brochure is consistently up to date, accessible from the property website, and available in hard copy at the tenant experience desk.

• Organize annual meetings with individual tenants to discuss concerns and suggestions that can benefit the organization's experience.

• Create and manage a tenant contact list, circulating a tenant contact form annually to ensure all information remains accurate.

• Work with Company's Director of ESG to support company health & wellness initiatives; execute and communicate these initiatives at the property-level.

• Seek community outreach opportunities for tenants to engage with such as annual Toys for Tots holiday drives.

Event Planning

• Provide ideas, programming, and associated budget numbers for consideration (with the Property Manager) to establish a matrix of events and value-add services, etc. specific to the building's tenant mix

• Keep record of all tenant events and event attendance and feedback.

Marketing Materials

• Assist with organizing and distributing a monthly newsletter using a Company-provided template and highlighting amenities, tenant discounts, and building events.

• Manage Property website, ensuring website and documents within Angus stay updated.

• Create and distribute news and events.

• Create and maintain the Company-provided tenant handbook and amenity guide brochure which outlines the contacts, communication tools, maps, Environmental Health initiatives, services, discounts, and amenities offered exclusively to tenants.

• Design flyers and graphics for upcoming events/promotions.

Qualifications:

• Minimum of 1-2 years of marketing, hospitality, or customer service experience.

• Proficient in Social Media, Mailchimp, Canva and PowerPoint.

• Social Media Experience: Facebook and Instagram business accounts.

• Ability to work independently, taking ownership over projects.

• Skilled communicator with great interpersonal skills and the ability to build and manage relationships.

• Excellent writing and grammar skills.

• Experience working in an account service or customer experience environment

Benefits:

We offer a competitive benefits package, including:

  • Unlimited vacation, summer Fridays, and 9 company holidays
  • Company-paid life and disability insurance
  • Company-subsidized medical, dental, and vision insurance
  • Voluntary insurance including supplemental life insurance, pet insurance, critical illness, accident, hospital, legal, and cancer insurance.
  • 401(k) with company match

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