Customer Care Representative
2 weeks ago
Sirius Veterinary Orthopedic Center provides top notch orthopedic care to over 1.5 million prospective clients and 300 plus veterinarians in the Omaha metropolitan area. Sirius Vet is looking for motivated, energetic, team-oriented individuals who take pride and find joy in helping others.
The Customer Care Representative (CCR) is the first and last impression of Sirius Vet. CCR’s are mainly responsible for clerical tasks, supporting the client and Sirius Vet Team. This role includes scheduling, record keeping, account maintenance, payment processing, and positive customer service.
This is a full time non exempt position, with a Monday-Friday schedule (NO WEEKENDS). The salary range starts $17 hourly. Sirius Vet offers Paid Time Off, Holidays, health (medical, dental, vision) and retirement benefits.
Responsibilities:
Schedule appointments using the phone, email and appointment software (ezyVet)
Collect and maintain medical records and client/patient forms
Follow established process to prepare for appointments, completing intake sheets prior to appointment
Prepare clients during appointments by greeting upon arrival, weighing patients, assisting to the exam room, explaining protocols, forms and estimates
Provide timely patient updates to the team with all pertinent information regarding stay and appointments
Communicate with team members and relay pertinent information regarding patients and/or appointments
Collect and process payments on services rendered, finalized invoices, and educate client on available finance options
Maintain a clean and presentable front desk and exam rooms, including cleaning patient accidents
Communicate effectively and courteously with clients
Email referral letters and discharge instructions to referring veterinarians, rehab clinics, and clients
Close transactions and reconcile end of day reports
Communicate inventory needs following internal process
Operate office equipment such as printer, scanner, and label maker
Assist in closing duties and cleaning tasks
Skills:
Effective communication, written and verbal
Technical knowledge of computers and office equipment
Office professionalism: empathy, active listening, positive attitude, adaptability, and resourcefulness
Veterinarian office knowledge
Ability to work independently and as a team
Strong attention to detail
Effectively multitask in a fast paced environment
Customer service skills
Qualifications:
High School Diploma
1 year customer service experience
Veterinary experience preferred
Able to lift, carry, push and pull 40 lbs
#hc88462
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