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Service Writer

2 months ago

Naperville, United States Russo Power Equipment Full time
Job DescriptionJob Description

Position Summary:
The Service Writer at Russo Power Equipment acts as the primary point of contact for customers of the Service division. As such, the Service Writer's responsibilities revolve around effectively communicating the needs of the customer to the other members of the service division as well as being able to communicate issues/services to the customer that will allow them to gain the most from their service experience.

Responsibilities/Duties:
Greet customers at the counter in a timely and professional manner
Help guide customers when they bring in machines for service
Communicate with customers regarding quotes and completion of service
Complete accurate service tickets and service quotes
Uphold and maintain the visual standard within the store, primarily your department
Maintain relationships with current customers and build relationships with new customers
Maintain a safe work environment within the department for customers and staff
Other tasks as defined by management

Credentials and Experience:
High School Diploma or equivalent required
Service writing experience in commercial lawn, auto or similar

Russo Hardware, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Russo Hardware, Inc. complies with all applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.