Customer Success Representative

3 weeks ago

West Roxbury, United States ABCorp NA Inc. Full time
Job DescriptionJob Description

Company Overview:
ABCorp, a storied pillar in the manufacturing services sector with over 225 years of rich history, operates at the intersection of FinTech and omnichannel content. Our legacy is built on delivering secure, innovative solutions like contactless credit cards, 3D printed components, and sophisticated digital content delivery. ABCorp epitomizes the essence of American manufacturing excellence, serving pivotal sectors including government, FinTech, healthcare, and commercial industries, with a steadfast pledge to enhance customer engagement in a secure, flawless setting.

Position Overview:
As a Customer Success Representative based in our vibrant Boston office, you will become an integral part of American innovation and business growth. This full-time, on-site position offers a rare chance to immerse yourself in the dynamic sphere of advanced US manufacturing. You will not only contribute to the legacy of a company that has been a benchmark in the industry for centuries but also absorb knowledge and experience from the evolving landscape of manufacturing excellence.

Key Responsibilities:

  • Oversee comprehensive customer service functions, guaranteeing seamless project execution from inception to completion.
  • Facilitate communication and collaboration between sales teams, customers, and production departments, upholding the exceptional standards of quality and security synonymous with ABCorp.
  • Manage customer engagements with a focus on preserving the integrity and tradition of our Made in America commitment.
  • Engage in ongoing education about the latest manufacturing technologies and methodologies, actively contributing to and benefitting from ABCorp’s culture of innovation.

Qualifications:

  • A college diploma or its equivalent, with proficiency in Microsoft Office; experience with Infor Visual MFG is advantageous.
  • At least one year of experience in client service, preferably within the printing or manufacturing sectors.
  • Demonstrated ability to communicate effectively, resolve problems, and handle multiple priorities in a fast-paced and complex environment.
  • A strong interest in the manufacturing sector and a dedication to continuous learning and self-improvement.

What We Offer:

  • A pivotal role in a historic company at the forefront of advanced US manufacturing.
  • The chance to evolve with an organization that values innovation and is committed to securing a prosperous future for our clients and the industries we serve.
  • A collaborative team environment where learning and personal development are not just encouraged but actively supported.

Note:
This position is entirely on-site and does not offer remote or hybrid work options. Embark on a career with ABCorp, and be part of a mission that drives American business forward, fostering the advancement and education of cutting-edge manufacturing techniques within a company steeped in tradition and innovation.

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